Stott and May
Desktop Engineer
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Senior Desktop Engineer
Location: London (Hybrid – 4 days onsite)
Employment: Permanent
About the Role
Our client is a global investment management firm looking for a Senior Desktop Engineer to join a small, highly technical IT team supporting users across international offices. This is a hands-on role combining 2nd and 3rd line support, endpoint engineering and systems administration. You will provide high-quality technical support to approximately 275 users, including senior executives, portfolio managers, traders and other front-office teams, while also taking ownership of key infrastructure and endpoint technologies.
The environment is modern and predominantly Microsoft and Azure-focused, with a strong emphasis on Intune, Azure Virtual Desktop, Okta, CrowdStrike, Microsoft 365 and endpoint security. The successful candidate will be comfortable working in a fast-paced environment where issues need to be resolved quickly, while maintaining a high level of attention to detail, security and documentation.
Key Responsibilities
End-User & Executive Support
- Provide 2nd and 3rd line technical support across London and wider international offices.
- Deliver a high-quality, white-glove support service to senior executives, portfolio managers, traders and other front-office users.
- Support trading-floor and market-data environments, including desktop and Bloomberg-related issues.
- Own ticket triage, prioritisation and resolution, ensuring issues are properly documented and closed with appropriate root-cause information.
- Troubleshoot Windows, Microsoft 365, hardware, applications, networking and collaboration technologies.
- Manage joiner, mover and leaver processes, including account provisioning, hardware, Intune, Okta and Microsoft 365.
- Maintain accurate asset records and support documentation.
- Provide support for video conferencing, telephony and AV technologies across the office.
Endpoint Engineering
- Administer and maintain Microsoft Intune across Windows 11 endpoints.
- Manage Autopilot, compliance policies, configuration profiles, application deployment and endpoint configuration.
- Support and maintain AppLocker policies.
- Own the monthly endpoint patching process, including testing, staging, deployment and reporting.
- Administer and support Azure Virtual Desktop environments, including host pools, images and user experience.
- Support endpoint security technologies including CrowdStrike.
- Use PowerShell and Microsoft Graph to automate repetitive tasks and improve operational efficiency.
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Infrastructure & Cloud
- Support the wider infrastructure environment alongside senior engineers and technology partners.
- Work with Azure across areas including compute, networking, storage, monitoring and disaster recovery.
- Support Okta administration, including SSO, MFA, application integrations and lifecycle management.
- Assist with Cato SASE, Meraki networking and SecureW2.
- Support backup and recovery technologies, including monitoring, restores and recovery testing.
- Contribute to Microsoft 365 administration across Exchange Online, SharePoint, Teams, security and compliance.
- Participate in infrastructure projects, improvements and disaster recovery testing.
Security & Compliance
- Triage and investigate endpoint security alerts, including CrowdStrike detections.
- Support the implementation and enforcement of information security policies across endpoints and identity platforms.
- Administer security awareness and phishing programmes.
- Maintain appropriate documentation and evidence for audits, client due diligence and regulatory requirements.
- Follow change management, security and operational controls across all technical activities.
Offices & Vendors
- Support office technology, AV, connectivity and physical infrastructure where required.
- Assist with office moves, hardware deployments and infrastructure changes.
- Work with MSPs, ISPs and technology vendors to resolve issues and deliver services effectively.
- Provide remote support to international offices and occasional travel where required.
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Skills & Experience
- 4+ years' experience in IT support, desktop engineering or systems administration.
- Strong hands-on experience with Microsoft Intune, Microsoft 365 and Windows 10/11.
- Good working knowledge of Azure fundamentals, including compute, networking and identity.
- Experience with several of the following: Okta, Azure Virtual Desktop, CrowdStrike, Cato, Meraki, AppLocker, Rubrik or equivalent technologies.
- Strong PowerShell skills, including the ability to write, troubleshoot and improve scripts.
- Solid networking fundamentals covering TCP/IP, DNS, DHCP, VLANs, wireless and VPN.
- Experience supporting senior stakeholders and demanding users in a fast-paced environment.
- Strong troubleshooting, analytical and problem-solving skills.
- Excellent communication skills with both technical and non-technical users.
- Financial services, investment management, asset management or buy-side experience is highly desirable.
Personal Attributes
- Strong sense of ownership and accountability.
- Able to prioritise effectively and respond quickly to business-critical issues.
- High attention to detail, particularly when making changes to production environments.
- Naturally curious and keen to develop deeper infrastructure and cloud expertise.
- Comfortable working independently while collaborating closely with a small technical team.
- Calm, professional and service-focused when supporting senior stakeholders.
- Willing to investigate problems thoroughly rather than simply resolving the immediate symptom.
Desirable
- Microsoft certifications such as MD-102 or AZ-104.
- Okta certification or equivalent identity-management experience.
- Microsoft Graph, Python or other automation experience.
- Experience supporting Bloomberg or other market-data platforms.
- Experience working within trading-floor environments.
- Knowledge of structured cabling, AV systems or office infrastructure.
- Experience working with MSPs and third-party technology providers.
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