TEKsystems
Desktop Support
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Overview
Our client is seeking a Desktop Support Technician to provide hands-on technical support for a large end-user environment supporting over 1,000 employees and more than 600 devices. This role will focus on troubleshooting hardware and software issues, deploying and configuring desktop equipment, and delivering exceptional customer service to users ranging from field staff to department leadership. The ideal candidate will have strong Windows support experience, a customer-first mindset, and the ability to resolve technical issues both remotely and in person.
Responsibilities
- Provide desktop support for a large enterprise environment supporting over 1,000 end users and 600+ devices.
- Troubleshoot and resolve Windows 10 operating system, hardware, software, and peripheral issues.
- Respond to and resolve support tickets through remote, in-person, and email-based support channels.
- Install, configure, deploy, and maintain desktop and laptop systems.
- Perform hardware and software break/fix support, including diagnostics and component replacement.
- Build, image, and deploy new workstations and devices for end users.
- Assist with workstation moves, adds, changes, and technology refresh initiatives.
- Configure software applications and perform upgrades as needed.
- Document issues, resolutions, and support activities within the ticketing system.
- Provide white-glove customer service while supporting employees at all levels of the organization, including department leadership.
Required Qualifications
- 2+ years of Desktop Support experience in a Windows 10 environment.
- Experience troubleshooting and resolving hardware and software issues.
- Experience supporting end users in both remote and onsite settings.
- Strong understanding of desktop deployment, setup, and configuration processes.
- Excellent customer service, communication, and interpersonal skills.
- Ability to manage multiple support requests in a fast-paced environment.
- Strong troubleshooting and problem-solving abilities.
Preferred Qualifications
- CompTIA A+ certification.
- Additional technical certifications are a plus.
- Experience supporting enterprise-level environments with large user populations.
- Familiarity with desktop imaging and device provisioning processes.
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Technical Environment
- Windows 10
- Desktop & Laptop Hardware Support
- Software Installation & Configuration
- Hardware/Software Break-Fix
- Device Deployment & Setup
- Remote and Onsite End User Support
- Ticketing Systems
- Enterprise End User Computing Support (1,000+ Users)
Job Type & Location
This is a Contract position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester, NY.
Application Deadline
This position is anticipated to close on Sep 5, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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