Via East Midlands
Desktop Support Analyst
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Desktop Support Analyst
Via East Midlands are currently seeking a Desktop Support Analyst to join our IT Team based out of our Trent Bridge House Office in West Bridgford.
Who we are?
At Via East Midlands, the value and impact of our work has never been more significant, and we're excited to share this journey with you! If you're looking to make a real difference in your local communities while engaging in dynamic design and infrastructure projects, we might just be the perfect fit for you!
As we continue to grow, we're on the lookout for talented individuals in the Midlands. We believe diversity strengthens our team and enhances the impact we make in Nottinghamshire communities.
By supporting our teams with finance, HR, IT and Learning and Development, we empower people to grow, innovate, and make a real difference.
Your ideas, Your community, Your impact.
What you'll do:
- Provide technical support and maintenance of desktop and mobile devices and software to deliver service excellence to Via IT users.
- Organise the configuration, delivery and installation of hardware and software to Via IT users.
- Assist in the delivery of small and medium-sized IT projects on the company's network infrastructure and desktop estate.
- Provide informal training and coaching to Via IT users to assist them in learning current and new systems.
- Evaluate, test and recommend software and hardware for use in the company to increase the efficiency of systems and productivity within the business.
- Ensure that Via IT security standards are adhered to, and any incidents are managed and contained using Via IT security practices.
- Assist in monitoring and maintaining the Via IT security perimeter, assist in identifying and understanding new and current attack vectors.
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What we're seeking:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- A Microsoft Associate-level qualification or equivalent knowledge and experience of desktop hardware, software applications, operating systems and network connectivity gained in a multi-site environment.
- Excellent customer service skills and an understanding of service desk operations.
- Excellent hardware and software problem solving skills particularly in relation to desktop and laptop computers, network hardware and Office 365.
- Good written and verbal communication skills and the confidence to liaise with 3rd party suppliers.
- A Full UK Drivers Licence and ability to travel and cover multiple sites when required for business needs.
What can we offer?
- Competitive salary
- Hybrid Working
- Employee discounts and benefits
- Additional leave
- Free onsite parking
- Career growth opportunities within the company.
Ready to join us and make a positive impact? Apply now!
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