Pension Protection Fund
Desktop Support Analyst
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Location: Hybrid - Cannon Street (London) and Remote
Salary: £38,000 to £41,000 per annum plus Civil Service Pension and other benefits
Tenure: Permanent - Unfortunately we are unable to consider applicants that require sponsorship for this position
Position type: Full Time
At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.
Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide.
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We’re looking for a Desktop Support Analyst to join our busy Service Delivery team to become a critical customer-facing member of the Department.
Key Responsibilities
- Providing exceptional service delivery and user experience in a Microsoft 365 (M365) cloud-first environment.
- Managing various incidents, fulfilling service requests, processing devices, system builds, script development, network troubleshooting, software / application handling, and optimising support practices.
Requirements
- Proven track record in a 2nd line support role from a professional services environment (financial services preferred).
- Excellent customer service skills, including the ability to communicate clearly with a diverse user base.
- Calm and effective under pressure, with a logical, structured approach to prioritising tasks.
- Natural aptitude for problem-solving and maintaining a high standard of work.
- High level of knowledge in Microsoft 365 and its applications.
- Solid experience in incident management, fault diagnosis, and resolution.
- Any knowledge of investment applications (i.e., Bloomberg) would be advantageous.
- ITIL Service Management qualification, or experience working within a team that follows ITIL-aligned practices, is highly desirable.
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The Service Delivery Team
The Service Delivery team at the PPF provide a 7am – 7pm technology service at two sites located in the Croydon Head Office and the Cannon Street (London) office. The post-holder will deliver this role from the Cannon Street location and may, on occasion, travel to the London site. In exceptional circumstances where incidents occur, there may be a business need to work out of hours.
We’re proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.
We embrace diverse talent, welcoming people with different beliefs, backgrounds, and ways of working. Whatever your background, and however you identify, you’ll be welcome here.
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