Ignata
Desktop Support Analyst
London
£39k – £41k/yr
Posted about 19 hours ago
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Service Desk Analyst
Location: London, hybrid working 3 days per week in the office
Salary: £39,000 - £41,000 base salary
Responsibilities:
- Supporting the implementation of, and delivering, a ‘Walk-In Clinic’ service centre, focused on delivering a great user experience to our customers and improving employee productivity, collaboration, and ultimately customer satisfaction through a walk-up solution for the end users.
- Raising and managing incidents, ensuring that positive outcomes are delivered in a timely and effective manner for our internal customers.
- Ensuring fit-for-purpose communications and troubleshooting support are in place, dependent on the severity of the incident.
- Ensuring that assets under PPF control are identified, controlled, and properly cared for throughout their lifecycle. Account for, manage, and protect the integrity of configuration items through the service lifecycle.
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Requirements:
- Experience of delivery in a 2nd Line support role in business critical environments (e.g., Contact Centre) including users that work remotely, ideally from within the financial services industry.
- Experience of delivering customer-facing services in an IT function for a diverse range of users.
- Excellent technical hardware and software troubleshooting skills.
- Knowledge of Microsoft Active Directory, Microsoft Exchange, and basic network issues.
- System build skills including desktop and laptops.
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Desirable:
- Investment application knowledge, e.g., Bloomberg would be desirable but not essential.
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Skills
2nd Line Support
Hardware Troubleshooting
Software Troubleshooting
Microsoft Active Directory
Microsoft Exchange
Network Troubleshooting
System Build
Asset Management
Incident Management
Customer Service
Location