Actus Search
Desktop Support Analyst
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Desktop Support Analyst – Global Investment Firm
Location: London
Employment type: Full-time, permanent
Schedule: 4 days per week in office
The opportunity
Actus Search is working with a leading global quantitative investment manager to hire a Desktop Support Analyst into its London technology team. You’ll support a global community of 500+ users in a Windows environment, working face to face on site and remotely. This is a high-touch role in a fast-moving trading business. You’ll be expected to fix issues quickly, communicate well and find ways to automate repetitive work.
Your impact
- Supporting users on Windows, Outlook/Exchange and Microsoft Office, both on-premise and in the cloud
- Managing access control through Active Directory and Group Policy
- Resolving remote access and hardware issues
- Providing 24x5 support, plus weekend on-call on a rota
- Handling incidents and requests promptly, following established runbooks and ITSM processes
- Working with Level 2/3 teams and external vendors to fix more complex issues
- Monitoring alerts and fixing failed, degraded or unavailable services before users are affected
- Automating common tasks to improve efficiency
- Working with internal and external teams on longer-term improvements
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What you’ll bring
- Strong hands-on experience supporting Windows 10 and Windows Server 2012+
- Detailed knowledge of Office 365 and Azure, including Outlook, OneDrive, SharePoint and DLP
- Solid experience with Active Directory, Group Policy, remote access solutions and software deployment
- Experience installing, troubleshooting and managing desktop hardware
- A strong commitment to customer service, with the confidence to support demanding users
- Able to work with little supervision, keep several priorities moving and follow tickets through to resolution
- Clear written and verbal communication, and a collaborative, team-first approach
- Curious about new technology, and comfortable solving problems you haven’t seen before
- A degree in Computer Science, Engineering or a related field, or equivalent experience
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Bonus points for
- Scripting in PowerShell or Python
- Networking knowledge
- Exposure to Linux environments
What’s on offer
- Join a highly technical, engineering-led global investment firm
- See the technology behind a fast-paced trading environment
- Room to grow into automation and infrastructure work
- Competitive salary and benefits
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