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Desktop Support Analyst – Bank in the City London
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Our Client is an International Bank with its European Head Office based in the City of London.
They are looking to recruit a Desktop Support Analyst with at least 5 to 8 years proven expertise within Desktop Support.
The Support team operates a rota to cover the core hours from 7.30 am to 6.00 pm, Monday to Friday.
You will be working as a part of the Service Support Team and, as such, providing Desktop Support to around 130 users across several countries in Europe, with the bulk in the City of London.
This position will require you to have experience in hardware builds for both PCs and Servers, along with software installations and upgrades.
It will also include login permissions and training users in the use of software.
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The focus of the role will be to take control of all issues and problems raised by users and ensure that they are clearly documented and followed up with the appropriate action to resolve them within the Support Team.
The Client uses Cisco and Microsoft platforms, so you need to have experience with both Cisco and Microsoft software.
In terms of the types of software the Client uses, the following is a list of the various software and tools that they would like you to have experience with:
- In-depth knowledge of CISCO including firewalls, switches, and routing protocols
- In-depth knowledge of supporting a data-centre and branch inter-connectivity
- Strong technical skills are essential
- Experience of CISCO multi-layer switches and routers, including 6500s
- CISCO certification, ideally CCNP
- CISCO CSM
- VLAN segregation
- McAfee HIPS, Trend Micro
- Centralised authentication service (AAA)
- SafeNet Ethernet Encryptor
- RADIUS / RSA
- Security certification (advantageous)
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You will also need to have an understanding of the following technologies:
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VLAN segregation
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DMZ
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VSS
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Failover
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OSPF
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High availability
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CISCO
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Palo Alto
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Juniper
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McAfee IPS
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SafeNet
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Tripwire
This is a permanent role and the salary for this position is between £45K - £50K.
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