Caspian One
Desktop Support Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
6 Month Contract - London based (On-site, 5 Days Per Week)
We are looking for an experienced Desktop Support Analyst to join a fast-paced and professional technology team within a highly regulated environment. This is an excellent opportunity to provide hands-on IT support across a diverse technology landscape, supporting both office-based and remote users.
As the first point of contact for technical support, you will be responsible for troubleshooting hardware, software, desktop, mobile and collaboration technologies, ensuring users receive a high level of service. You'll work closely with Infrastructure and Engineering teams to resolve complex issues and contribute to the ongoing improvement of IT support processes.
Key Responsibilities
- Provide first- and second-line IT support via ticketing systems, email, telephone and face-to-face interactions.
- Troubleshoot and resolve issues relating to desktop hardware, software, mobile devices and peripherals.
- Support Microsoft Teams, meeting room technology and audio-visual equipment.
- Log, categorise and prioritise incidents and service requests, ensuring timely resolution and communication.
- Escalate complex technical issues to specialist teams whilst maintaining ownership through to resolution.
- Support user account administration, access requests and permissions management.
- Configure, deploy and maintain laptops, desktops, mobile devices and associated technologies.
- Assist in maintaining IT documentation, knowledge articles and operational procedures.
- Work collaboratively with wider technology teams to identify root causes and implement solutions.
- Deliver a consistently high level of customer service to end users.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
- Minimum of 2 years' experience in a Desktop Support, IT Support or Service Desk role within a corporate environment.
- Strong knowledge of Windows 11 and Microsoft 365 technologies.
- Experience supporting Active Directory and Entra ID user administration.
- Good understanding of Exchange Online and Microsoft 365 administration.
- Experience supporting Microsoft Teams and meeting room technologies.
- Knowledge of mobile device support across iOS and Android platforms.
- Familiarity with endpoint security technologies, MFA and device encryption.
- Strong hardware troubleshooting skills covering laptops, desktops and peripherals.
- Basic networking knowledge.
- Excellent communication and stakeholder management skills.
- Strong problem-solving ability with a customer-focused approach.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Experience
- Experience with Microsoft Intune, Autopilot and/or SCCM.
- Exposure to Microsoft Defender for Endpoint.
- Basic PowerShell or scripting knowledge.
- Experience working within financial services, insurance or other regulated sectors.
- Degree in a technology-related discipline or equivalent commercial experience.
What's on Offer?
- Immediate contract opportunity with a well-established organisation.
- Exposure to modern Microsoft cloud and endpoint technologies.
- Collaborative technology environment with experienced infrastructure teams.
- Opportunity to work across a broad technical estate and develop specialist skills.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location