Franklin Fitch
Desktop Support Engineer
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Desktop Support Engineer – London
4 days on site
A leading financial services organisation is looking for a Desktop Support Engineer to provide high-quality IT support across its London offices. This is a highly visible, user-facing role requiring strong technical skills, excellent communication and a proactive approach to problem solving.
Key Responsibilities
- Provide 1st/2nd line desktop support, managing tickets from triage through to resolution in line with SLAs.
- Support Windows 11 devices, including configuration, security and troubleshooting.
- Manage Intune and Autopilot, including device deployment, configuration profiles, compliance policies and application deployment.
- Manage the full Joiner/Mover/Leaver (JML) process, including account setup, licensing, device provisioning and secure offboarding.
- Administer corporate iPhone devices through Apple Business Manager and Intune MDM, including DEP enrolment and lifecycle management.
- Manage the lifecycle of laptops, mobile devices and peripherals, maintaining accurate asset and CMDB records.
- Provide support across Microsoft 365, including Outlook, Teams, Exchange Online, SharePoint, OneDrive and Office.
- Support Microsoft 365 Copilot, including user enablement, Agent setup, troubleshooting and adoption.
- Provide end-user support for Dynamics 365.
- Support Uniflow secure printing and Condeco or equivalent hot-desk/meeting room systems.
- Administer Vonage/UCaaS and Teams, including Teams Phone and Teams Rooms where applicable.
- Support Wi-Fi, LAN, TCP/IP, routing and meeting room AV.
- Maintain endpoint security using BitLocker, Microsoft Defender AV/EDR, attack surface reduction, web protection and email security.
- Support vulnerability remediation, patching and endpoint hardening within an FCA-regulated environment.
- Work with third-party technology vendors and maintain technical documentation and user guides.
- Identify recurring issues and drive continuous improvement through root-cause analysis, knowledge sharing and user training.
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Experience Required
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- Experience providing IT support within a financial services environment.
- Strong knowledge of Windows 11, Microsoft Intune and Autopilot.
- Strong Microsoft 365 knowledge, including Teams, Exchange Online, SharePoint, OneDrive and Office.
- Experience with Apple Business Manager and Intune MDM.
- Experience with UCaaS/voice platforms, ideally Vonage.
- Knowledge of Uniflow and Condeco or equivalent platforms.
- Understanding of Wi-Fi, TCP/IP and routing.
- Knowledge of endpoint and network security, including Firewalls, malware, XDR/EDR, web protection and email hygiene.
- Experience with Entra ID (Azure AD), including users/groups, Conditional Access, MFA and licensing.
- Understanding of ITIL principles; ManageEngine ServiceDesk Plus experience is desirable.
- Experience or exposure to Microsoft 365 Copilot administration and adoption.
- Dynamics 365 end-user support experience is desirable.
- Understanding of SaaS administration, including SSO, SCIM, licensing and access reviews.
- Strong documentation, communication and user-training skills.
- Awareness of FCA regulatory, record-keeping and retention requirements.
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