Tata Consultancy Services
Desktop Support Engineer
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If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.
Role: Desktop Support Engineer
Job Type: Permanent
Location: London, UK / On-site
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise in Desktop Support.
We have an exciting role for you – Desktop Support Engineer.
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
- Build strong relationships with a diverse range of stakeholders.
- Gain access to endless learning opportunities.
- Work closely with the range of teams within the business to bring products to life.
The Role
As a Desktop Support Engineer, you will be responsible for providing comprehensive technical support to end users across a range of devices, applications, and workplace technologies. You must ensure the efficient delivery of IT services through incident and request management, device lifecycle support, asset management, troubleshooting, and user assistance. You should possess strong technical expertise, excellent customer service skills, and the ability to support both onsite and remote users in a fast-paced environment.
Key responsibilities:
- Provide onsite and remote technical support for desktops, laptops, mobile devices, peripherals, printers, and end-user computing equipment.
- Manage and resolve incidents and service requests in accordance with agreed Service Level Agreements (SLAs).
- Install, configure, maintain, and troubleshoot Windows, macOS, and related hardware and software environments.
- Perform IMAC (Install, Move, Add, and Change) activities for end-user devices and workplace technology.
- Support Microsoft enterprise technologies, including Active Directory, SCCM, Intune, and Azure Virtual Desktop.
- Diagnose and resolve complex desktop, application, network connectivity, and peripheral-related issues.
- Maintain accurate asset inventory records and update Configuration Management Database (CMDB) information.
- Set up, support, and troubleshoot video conferencing and meeting room technologies.
- Provide end-user guidance, training, and technical assistance to improve user productivity and technology adoption.
- Monitor ticket queues, provide timely updates, ensure compliance with operational processes, and escalate issues when required.
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Your Profile
Essential skills/knowledge/experience:
- Strong knowledge of Windows and macOS operating systems and end-user device support.
- Hands-on experience with Microsoft Intune, SCCM, and Active Directory administration.
- Proven ability to troubleshoot and resolve hardware, software, and peripheral-related issues.
- Experience supporting desktops, laptops, mobile devices, printers, scanners, and video conferencing systems.
- Good understanding of network fundamentals, including LAN, Wi-Fi, VPN, and connectivity troubleshooting.
- Experience with incident, request, and problem management processes using ITSM/ticketing tools.
- Knowledge of asset management and CMDB maintenance practices.
- Ability to perform device imaging, software deployment, patch management, and system upgrades.
- Excellent customer service, analytical, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
Desirable Skills:
- ITIL Foundation certification.
- Microsoft Endpoint Administrator or equivalent certification.
- Experience with Azure Virtual Desktop (AVD).
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
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Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
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