AgileGrid Solutions
Desktop Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Company
Operations Resources is a leading managed service provider dedicated to delivering comprehensive IT solutions tailored to meet the unique needs of various industries. With a strong reputation for excellence and innovation, we pride ourselves on fostering long-term partnerships with our clients by providing reliable, efficient, and scalable IT support. Our team of experienced professionals is committed to ensuring seamless technology operations, enabling businesses to focus on their core objectives. We operate across multiple sectors, including healthcare, finance, and manufacturing, leveraging cutting-edge technology to drive growth and efficiency.
About The Role
We are seeking an experienced IT Support professional to join our team as the sole on-site IT support person for a pharmaceutical company located within the Cambridge Science Park. This role offers an exciting opportunity to be the primary point of contact for all IT-related issues on-site, supporting approximately 50 users. The successful candidate will be responsible for providing first-line support, troubleshooting hardware and software problems, and ensuring the smooth operation of all IT systems within the office environment.
This position is based entirely at the client's site, working Monday through Friday from 9:00 AM to 5:30 PM. The role is initially offered on a three-month rolling contract basis, providing an excellent opportunity for professional growth and development within a dynamic environment. The role is compensated at £200 per day outside of IR35, reflecting the specialized nature of the position and the level of responsibility involved.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Proven experience in an IT support role, preferably within a corporate or pharmaceutical environment.
- Strong knowledge of Windows operating systems and MS Office applications.
- Hands-on experience with hardware setup, configuration, and troubleshooting, including printers and peripheral devices.
- Excellent customer service and interpersonal skills, with the ability to communicate technical issues effectively to non-technical users.
- Comfortable working independently in a face-to-face support capacity.
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous.
Responsibilities
- Provide first-line IT support to approximately 50 users, addressing hardware, software, and network issues promptly and efficiently.
- Manage and resolve hardware-related problems, including desktop and laptop setup, configuration, and troubleshooting.
- Assist users with printer issues, connectivity problems, and other peripheral device concerns.
- Escalate complex issues to remote 2nd and 3rd line support teams as necessary, ensuring minimal disruption to users.
- Maintain accurate documentation of support requests, resolutions, and system configurations.
- Perform routine maintenance and updates on hardware and software to ensure optimal performance.
- Participate in on-site projects and system upgrades, collaborating with remote support teams.
- Ensure compliance with company policies and security standards to protect sensitive data and systems.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Competitive daily rate of £200 outside IR35, with potential for extension based on performance.
- Opportunity to work in a reputable organization within the pharmaceutical industry.
- Gain valuable experience supporting a Windows and MS Office environment in a professional setting.
- Engage in a role that offers autonomy and the chance to develop troubleshooting skills in a face-to-face support environment.
- Supportive team environment with opportunities for professional development and networking.
- Work within a dynamic and innovative industry sector, contributing to impactful projects.
Equal Opportunity
Operations Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a positive, collaborative workplace culture.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location