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MPower Plus

Desktop Support Engineer

London
Posted about 23 hours ago
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Areas of Responsibility

Triaging and Resolution of Tickets

  • Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
  • Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures.

Resolution of Service Requests

  • Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

P

Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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Strong

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

SLA Monitoring

  • Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets).
  • Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change Request Execution

  • Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
  • Present changes for approval with rollback plans in change approval meetings.
  • Execute approved changes and document post-implementation outcomes.

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Incident Analysis

  • Analyse nature of incidents to support root cause analysis and related service improvement plans.
  • Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted.
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Location

London, England, United Kingdom

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