Twinings
Desktop Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Application Deadline: 10 December 2023
Department: BizTX
Location: Andover
Description
Great People Work Here
At the ABF Business Technology Services (BTS) we support all business globally under the Associated British Foods (ABF) umbrella each with different requirements and levels of IT maturity. This means that we get the opportunity to work internationally with a variety of technology and solutions so while we have a wide variety of these listed in our role profiles, we don’t expect you to be an expert in them all. Our teams are made up of great people at with different levels of experience and we actively support development in a direction that works best for you, so we encourage you to make an application and join us today!
The Desktop Service Engineer’s primary role is to provide direct local support to Twinings end-users predominately covering desktop and laptop PCs ensuring optimal workstation performance is delivered and SLAs are met. The scope extends to installing, diagnosing, repairing, maintaining, and upgrading associated hardware, software and peripherals, as well as providing elements of end user training and advice where required. The role also has a secondary remit of being the on-the-ground contact for the central SSC technical teams to provide them with support for the installation and configuration of infrastructure hardware and software, and to provide support for the investigation and restoration of failed or failing infrastructure services or components.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.
- Ensure configuration information for hardware and software items is maintained within the SSC’s CMDB.
- Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.
- As necessary, liaise with and coordinate third-party support providers and PC equipment vendors.
- Provide training and support to business staff on computer operation.
- Undertake Local Area Network (LAN) support and troubleshooting where required.
- Own the Twinings induction process for new starters (configuring and handing out equipment and overview of Twinings and SSC support), this can be extended to the Twinings Nihilent IT team.
- Maintain hardware asset management for Twinings.
- Team’s meeting room’s SME.
- Pro-active review and maintenance of manufacturing infrastructure.
- Work aside and be an escalation point for the PA’s to ensure that senior management are working effectively and given a white glove service.
- Stay ahead of technology to offer recommendations to current ways of working.
- Be an active member of the Twinings IT Biztech team.
- Offering additional support and guidance when required to the whole of the IT Twinings markets.
- Infrastructure vendor management (Teams, UPS, telephony, CCTV as an example).
- The role will grow as Twinings move forward in their mission.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills, Knowledge and Expertise
- Excellent technical knowledge and experience of supporting of PC hardware and peripherals.
- Excellent technical knowledge and experience of supporting Microsoft Windows OS suite.
- Excellent technical knowledge and experience of supporting Microsoft Office suite.
- Good knowledge of and experience of supporting Microsoft Office products.
- Working technical knowledge of current network protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into PC issues and products as required.
- Exposure to thin client technologies.
- Experience of working within an ITIL framework.
- College diploma or university degree in the field of computer science and/or be able to clearly demonstrate relevant experience in a similar role(s).
- Possess industry recognised certification(s) (e.g. MCP, MCSA, CCNA, MCSE, ITIL).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location