Exponential-e
Desktop Support Technician
Southampton
Posted 1 day ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Your new role:
Respond to support contacts and tickets as assigned within Service Level Agreements.
- Maintain an understanding of the internal escalation process.
- Be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll need to succeed:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience in managing/troubleshooting Windows Desktop Operating Systems.
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
- Experience in using ITIL based ticketing system (ITIL foundation preferred).
What we offer:
- Involved in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Windows Desktop Operating Systems
Microsoft Exchange
Active Directory
Windows Server
SQL Server
ITIL
Office 365
Desktop Support
Network Troubleshooting
Access Management
Hardware Maintenance
Ticketing Systems