AmTrust International
Desktop Support Technician
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AmTrust Overview
AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally. At AmTrust, our business is always on the move. Life at AmTrust offers a challenge for motivated employees, but our fast-paced environment always provides a chance to celebrate the creativity and innovation of individuals.
From our founding in 1998, AmTrust has generated steady, stable, and positive growth with the acquisition of multiple companies. Our success boils down to the spirit of all our employees, from accountants and appointed agents to marketers and designers. The entrepreneurial spirit, innovation, and collaboration of AmTrust employees has propelled our brand forward.
AmTrust’s robust growth over the past three decades means our employees have numerous possibilities to not just launch a career in insurance, but also have the opportunity to advance and mature that career.
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Job Opportunity: Desktop Support Technician
We are currently looking for a Desktop Support Technician to join our team based out of our London office.
Role Description
In this role, you will provide Level 1 technical support for desktops, laptops, mobile devices, printers, and other equipment, responding to incidents and service requests, while ensuring accurate ticket documentation and timely resolution. You will troubleshoot a wide range of hardware, software, operating system, network connectivity, VPN, email, printing, and collaboration tool issues, supporting users both onsite and remotely via telephone and virtual support tools. The role also includes assisting with onboarding and offboarding activities, such as device deployment, account validation, and equipment recovery, as well as supporting meeting rooms, workstation setups, office moves, and general end-user technology requirements. In addition, you will maintain support documentation, knowledge articles, and asset inventory records while escalating more complex issues to specialist teams when required, retaining ownership of the user experience through to resolution.
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Requirements
- Experience in a desktop support, help desk, service desk, or similar IT support environment
- Strong working knowledge of Windows operating systems and Microsoft technologies, including Microsoft 365, Teams, Outlook, and OneDrive
- Experience using ITSM or ticket management platforms such as ServiceNow
- Basic understanding of networking concepts and Wi-Fi troubleshooting
Key Skills
- Excellent customer service, communication, and problem-solving skills
- Ability to manage competing priorities, handle multiple requests effectively, and maintain accurate documentation
- Proactive approach to troubleshooting, continuous learning, and service improvement
Application Process
For more information, click here for the Job Description. To apply, submit your CV and we will be in touch.
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