Polypipe
Despatch Supervisor
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Closing Date for Application: Sunday 11/10/2026
At Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.
We are looking for an experienced and motivated Despatch Supervisor to join our operations team and take responsibility for the safe, efficient and effective day-to-day running of our despatch operation.
This is a hands-on leadership role where you will lead by example, providing visible direction and support to Despatch Team Leaders and colleagues across the operation. You will be responsible for ensuring customer orders are accurately picked, prepared, loaded and dispatched on time, while maintaining the highest standards of Health & Safety, quality, productivity and customer service.
You will play a key role in delivering operational plans, achieving agreed KPIs and driving a culture of accountability, teamwork and continuous improvement.
Key Responsibilities
Despatch Operations
- Manage the daily despatch operation, ensuring orders are prepared and dispatched on time.
- Ensure vehicles are loaded safely, correctly and efficiently.
- Monitor workflow, deal with delays and resolve operational issues.
- Ensure products are handled, secured and dispatched correctly.
- Maintain good housekeeping and safe working standards.
- Ensure despatch paperwork and system records are completed accurately.
People Leadership
- Lead and support Despatch Team Leaders and colleagues.
- Allocate people and resources to meet daily requirements.
- Ensure colleagues are trained and competent to carry out their roles safely.
- Hold regular team briefings and communicate priorities clearly.
- Support performance, attendance and conduct management.
- Encourage teamwork, accountability and continuous improvement.
- Support colleague development and progression.
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Health & Safety
- Make Health & Safety a priority across the despatch area.
- Ensure company safety procedures and site rules are followed.
- Identify and address unsafe working practices and conditions.
- Ensure MHE and other equipment is used safely.
- Maintain high standards of housekeeping and safe access.
- Encourage the reporting of hazards, near misses and incidents.
- Support environmental and waste-reduction initiatives.
Service & Performance
- Monitor despatch performance against agreed targets and KPIs.
- Drive high levels of OTIF, accuracy and customer service.
- Monitor productivity, loading and vehicle turnaround times.
- Investigate and resolve delays, damages and service issues.
- Escalate significant issues to the Despatch Manager.
- Support investigations into customer complaints.
Stock & Product Accuracy
- Ensure products are picked and dispatched accurately.
- Maintain stock accuracy and investigate discrepancies.
- Ensure products remain traceable and in good condition.
- Identify and report damaged or non-conforming products.
- Ensure ERP/WMS systems and scanning processes are used correctly
Continuous Improvement
- We are looking for someone who doesn't simply accept "the way we've always done it".
- Look for ways to improve safety, quality, service and productivity.
- Identify and challenge inefficient processes.
- Encourage colleagues to share ideas and improvements.
- Support Continuous Improvement activities and new ways of working.
- Ensure agreed improvements are put into practice and maintained.
- Promote consistent processes and standards across shifts.
- Make effective use of systems, scanning and performance data.
- Use performance information to identify issues and opportunities for improvement
What You'll Bring
Essential
- Previous supervisory or team leader experience in a warehouse, despatch, logistics or manufacturing environment.
- Good understanding of warehouse and despatch operations.
- Strong leadership, communication and organisational skills.
- Ability to manage and motivate a team.
- Good problem-solving and decision-making skills.
- Ability to work under pressure in a fast-paced environment.
- Good understanding of Health & Safety and safe working practices.
- Knowledge of MHE and safe loading procedures.
- Experience using warehouse, ERP or WMS systems.
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Desirable
- Experience in a manufacturing or distribution environment.
- Knowledge of Lean or Continuous Improvement methods such as 5S or Kaizen.
- IOSH or similar Health & Safety qualification.
- Experience working with KPIs and performance data.
- Experience working with transport providers or carriers.
How You'll Be Measured
Success in the role will be measured by:
- On-time and accurate despatch.
- Productivity and vehicle turnaround times.
- Loading performance.
- Health & Safety performance.
- Stock accuracy.
- Attendance and labour utilisation.
- Customer service and complaints.
- Following agreed processes and procedures.
- Continuous Improvement activity.
Working Hours & Benefits:
- £16.09 per hour.
- Shift Pattern: 4 on 4 off, 12 hour shifts.
- Contributory pension scheme - matched up to 8%
- Life assurance
- Enhanced Maternity & Paternity pay
- Save as you earn Sharesave Scheme
- Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
- Staff discount on all Genuit Group products
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
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