Serco Plc
Detention Custody Officer - Yarls Wood
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Detention Custody Officer (DCO)
Location: Yarls Wood Immigration Centre, MK44 2FQ
Schedule: Full-time, permanent, variety of shift patterns
Salary: £31,000 per annum, rising incrementally to £32,000 (upon successful completion of 6 month probationary period) and £35,000 upon 2 years of service.
This isn’t just security work.
It’s people work.
You’ll support individuals during some of the most difficult moments of their lives — staying calm, showing respect, and making a real difference every day.
Why this role matters
- You create a safe, secure environment
- You treat everyone with dignity and respect
- You support people who may be scared, frustrated or vulnerable
- You rely on communication and empathy — not just authority
What you’ll actually do
- Maintain safety and security across the centre
- Build professional, respectful relationships
- De-escalate challenging situations calmly
- Support people from diverse cultures and backgrounds
- Stay alert, hands-on, and ready for anything
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You’re made for this if you are…
- Calm under pressure
- Able to listen without judgement
- Confident handling difficult situations
- Respectful of every background and culture
- Motivated to help people through tough moments
No experience? No problem. If this sounds like you - you’re made for this.
What shifts look like
- 40 hours per week (average)
- Day + night shifts (6–12 hours)
- Fair, structured rota
- Paid breaks on night shifts
What you’ll get
Training and development:
- 7 week fully paid training programme
- Learn conflict resolution, communication, cultural awareness
- Clear pathways into leadership & specialist roles
Benefits:
- 224 hours annual leave (incl. bank holidays)
- Pension (matched up to 6%)
- Free on-site parking
- Subsidised meals + 1 free meal per day
- Full uniform provided
- Employee discounts + Blue Light Card
Application process
- Online application
- 1-hour virtual interview (Teams)
- Assessment day (group tasks, fitness test, site tour)
- 7-week training (full attendance required)
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Eligibility and checks (important)
- Must already have the right to work in the UK (no visa sponsorship)
- Typically requires:
- Indefinite leave to remain
- 3+ years living in the UK
- Security clearance required:
- Home Office CTC
- Enhanced DBS (adult and child barring)
- 5 years checkable history
Start a career where your work truly matters.
Apply now.
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersuk@serco.com.
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