NWG (Northumbrian Water Group)
Developer Services Support Advisor
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About The Role
Developer Services Support Advisor
Working hours: Full time, 37 hours per week (flexible working arrangements including part time will be considered)
Permanent
Salary: from £28,475 to £33,500 per year (depending on experience)
Location: hybrid working with office location at Washington, Tyne and Wear
About The Role
We are looking for a Developer Services Support Advisor to join our Integrated Delivery Services team based at our Leat House office in Washington, Tyne and Wear.
The purpose of this role is to provide first class technical administrative support in a customer service environment dealing with new water service connections, whilst delivering an unrivalled customer experience to all internal and external customers.
- You’ll be responsible for liaising with developers, consultants, and contractors in respect of the delivery of their water supply, ensuring they have all the support and guidance throughout the process and managing the customer experience and expectations.
- You will manage the developer journey from inspections up to the point they are ready for the water connection. This requires you to liaise with internal stakeholders to ensure all relevant criteria is met before the connection can be made.
- You will work closely with the Integrated Delivery Planning and Construction teams to deliver an unrivalled customer experience. You will achieve company performance targets, in line with D-Mex and provide high quality information for customer complaints and reporting.
About You
- If you have good customer service and administration experience, we would love to hear from you! We are looking for someone who is highly motivated and has the drive to achieve high performance.
- You will have the ability to work alone but you will be very effective as part of a team, collectively working together to overcome challenges and obstacles. You have an innovative mind and a can-do attitude, always looking for improvement and adaptable to change.
- You will have excellent people and communication skills with the ability to interact with all levels of internal and external stakeholders and translate complex messages to a range of customers.
- You will have the ability to plan and organise your tasks, with internal and external pressures, within timescales to meet business and customer requirements and experience in a range of IT systems including Microsoft Office - Word, Excel, and Office 365.
- You will have an eye for detail, ensuring all data gathered and input into the system is accurate and relevant and experience of managing work queues and Service Level Agreements.
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Here at Northumbrian Water/Essex & Suffolk Water
We embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
- Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
- We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
Please note this role will require a DBS to be completed prior to employment.
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG At a Glance:
- Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers.
- We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
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Our Benefits
- We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
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