Claibon Recruitment
Development Manager
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Full time Mon to Fri
Mill Hill East, NW7
Up to £60k DOE
Our client has a large multiple block residential development in Pontoon Dock and require an experienced and professional Development Manager with a strong soft and hard Facilities Management background to oversee the day to day running of the development and be the key person dealing with residents, contractors, and on-site staff. NEBOSH accreditation highly desirable.
The role will involve leading a small Concierge team who manage front of house operations plus managing cleaning and maintenance staff. The DM will need proven technical experience already because the role will encompass plant room inspections plus checking HVAC, pumps, electrical equipment checks, inspecting for any reactive maintenance issues, as well as managing contractors when they perform any repairs or planned service visits. Regular inspections of the site will include fire prevention, alarm, and health and safety risk checks, and ensuring that the checks are evidenced and recorded.
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The role will also include plenty of interaction with the residents face to face and on email, so the right candidate must be extremely customer service-oriented with excellent English communication skills both verbal and written. Duties will include taking responsibility for the management activities across the estate, monitoring performance against KPIs/SLA’s and providing reports as required, managing all on-site staff, monitoring, reviewing, and managing the service charge expenditure, and managing health and safety, reactive, and planned maintenance.
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The ideal candidate will have previous residential Property/Estate management experience, strong leadership skills, excellent communication skills, and have a good understanding of Health and Safety processes. Other duties include ensuring that activities are logged correctly in accordance with procedures, ensuring the safekeeping of apartment keys, ordering office supplies, ensuring all parcels are correctly allocated to the residents, overseeing control of the car park, and being available for senior management meetings and report processing as required.
The Development Manager must have an excellent “can-do” attitude, excellent verbal and written communication skills, the ability to work under pressure and balance often conflicting priorities, be driven, self-motivated, confident, and diplomatic.
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