HM Revenue & Customs
DevOps Engineer
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About The Job
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.
We are building high-quality digital services that will enhance the customer experience, enable real-time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.
CDIO Borders and Trade supports the HMRC Borders and Trade group delivering IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities.
Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.
Job Description
As a DevOps Engineer, you'll join an agile team to deliver software for Cloud Services and Dynamics, using best practices and industry standards. Collaborating with Senior Developers and stakeholders, you'll build and configure solutions that meet business needs.
Your role includes supporting development processes-managing tools, testing environments, code control, and automating systems.
You'll contribute to new service offerings for HMRC by supporting infrastructure deployment and management across programs, working closely with technical teams to deliver and maintain solutions quickly and efficiently.
Person Specification
Role responsibilities can include any or all the following disciplines across the full range of duties:
- Manage time efficiently and prioritise workload independently.
- Develop, maintain, and share technical knowledge within the team.
- Collaborate with colleagues in the LEADS Guild to deliver solutions within specified timelines and coordinate with staff across Operations, Database, Test, and Business Teams.
- Support live systems as required, establish and maintain development environments, and resolve incidents and issues promptly.
- Escalate identified risks and issues to Senior Developers when necessary.
- Conduct impact analysis and provide estimates for enhancements or changes; participate in peer reviews and consult Senior Developers for clarification as needed.
- Build, test, document, and implement solutions according to the Delivery Framework and comply with team quality standards.
- Develop and test code modifications following program specifications and established testing strategies.
- Assist test teams during testing cycles and prepare documentation to support changes in the live environment.
- Release code changes into the production environment according to best practices and organisational procedures.
The role requires regular, rostered on-call and out-of-hours support for 24/7 services within 12 months, including support during infrastructure enhancements.
Essential Criteria
- Strong Linux/Unix system administration skills.
- Practical experience with at least one cloud platform (AWS/Azure).
- CI/CD pipeline development (GitHub, Gitlab CI Jenkins, Azure DevOps).
- Familiarity with infrastructure-as-code tools (Terraform, CloudFormation).
- Containerisation skills (Docker) and orchestration experience (kubernetes).
- Basic scripting (Python, Bash, PowerShell).
- Experience with monitoring and logging tools (Prometheus, Grafana, CloudWatch ELK, etc).
- Use of DevOps tools (Jira, Confluence, Artifactory).
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Desirable Criteria
- Ability to improve deployment workflows.
- Automation experience to minimise manual tasks.
- Understanding of secure infrastructure best practices.
- Support for reliability processes (incident response, reviews).
- Capability to mentor or share expertise within the team.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, previous skills and experiences.
- A 500-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Experience will be assessed to explore in detail what you are capable of.
Interviews will take place virtually via video link.
Sift and interview dates to be confirmed.
Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by
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