Key Responsibilities

• Support the delivery of specialist diabetes services across community, domiciliary and hospital settings.
• Educate and train patients in the use of glucose monitoring systems, mobile applications and digital healthcare technology.
• Manage a delegated caseload, prioritising referrals for diabetes education and technical support.
• Deliver accredited Xpert structured education programmes for people living with Type 2 diabetes.
• Undertake delegated clinical duties under the supervision of Diabetes Specialist Nurses.
• Provide technical support for glucose monitoring devices, sensor insertion and data downloading.
• Maintain accurate clinical documentation and patient records in accordance with organisational policies.
• Participate in MDT working and contribute to high-quality, patient-centred diabetes care.

Skills, Experience and Attributes

This role requires a motivated individual who can combine excellent patient care with strong digital and communication skills. You will be comfortable supporting patients to use healthcare technology while working closely with specialist clinicians to achieve positive outcomes.

Essential Criteria

• NVQ Level 3 or equivalent qualification.
• GCSE English Grade A-C (or equivalent).
• Ability and willingness to undertake additional training relevant to the role.
• Previous Healthcare Assistant experience.
• Experience working within a nursing or healthcare environment.
• Experience using computers, mobile phones, apps and email confidently.
• Strong understanding of IT systems and the ability to learn new technologies quickly.
• Experience educating, coaching or teaching patients.
• Experience working with individuals across different age groups.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a multidisciplinary team.
• Professional, patient-centred and empathetic approach.

Desirable Criteria

• Experience supporting diabetes services or long-term condition management.
• Experience delivering presentations or education to groups.
• Knowledge of diabetes technologies such as glucose monitoring systems.
• Experience within community healthcare settings.
• Awareness of structured patient education programmes.

For full details of the role, responsibilities, and person specification, please refer to the attached Job Description.

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Questions About The Role?

For an informal discussion about the role, please contact Beth Kelly, Lead Diabetes Specialist Nurse, on 07885 467293 or via email at beth.kelly@hcrgcaregroup.com. We would be happy to hear from you.