Zoetis
Diagnostic Account Manager, Norfolk UK
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Role Description
Diagnostics Account Manager - Midlands & East of England
Territory: Birmingham, Coventry, Leicester, Nottingham, Peterborough & Norfolk
Location Requirement: Applicants must reside within a B, CV, LE, NG, PE or NR postcode.
Additional Location: Midlands and Birmingham, Coventry, Leicester, Nottingham, Peterborough and Norfolk
Join the Global Leader in Animal Health
At Zoetis, we're passionate about advancing animal care through innovation. As the world's leading animal health company, we help veterinarians and animal owners improve the lives of animals through cutting-edge medicines, vaccines, diagnostics, and genetic testing.
We're looking for a customer-focused Diagnostics Account Manager to join our Diagnostics team, supporting the installation, adoption, and ongoing success of our VetScan Point of Care Diagnostic portfolio while also supporting our external laboratory business, VPG, now part of Zoetis.
This is an exciting field-based opportunity for someone who enjoys building relationships, delivering technical training, solving problems, and making a real difference to veterinary practices across their territory.
What You'll Be Doing
As a Diagnostics Account Manager, you'll become a trusted partner to veterinary practices, ensuring they gain maximum value from their diagnostic equipment and services.
Key responsibilities include:
- Delivering a best-in-class onboarding experience for new Zoetis Diagnostics customers.
- Supporting veterinary practices with the successful installation, implementation, adoption, and utilisation of the Zoetis VetScan Point of Care diagnostic portfolio.
- Building and maintaining long-term relationships with veterinary clinics across your territory.
- Providing both on-site and remote product training, education, and application support.
- Troubleshooting technical and operational issues in collaboration with our home-based Technical Support teams.
- Working closely with colleagues across Sales, Technical Services, and Customer Support to maximise the value of the complete Zoetis portfolio.
- Applying a consultative, solution-selling approach to understand customer needs and help improve clinical workflows and patient care.
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What We're Looking For
We're seeking someone who is passionate about customer success and enjoys combining technical knowledge with relationship management.
You'll ideally have:
- A minimum of three years' experience within a veterinary or medical clinical environment.
- Previous sales or account management experience (desirable but not essential).
- Strong knowledge of veterinary or medical clinic workflows and diagnostic applications.
- Excellent presentation and communication skills, with the ability to explain technical information confidently.
- Strong IT skills and confidence using technology. Experience with veterinary Practice Management Systems would be advantageous.
- Commercial awareness and the ability to identify opportunities to support customers.
- Excellent organisation, planning, and prioritisation skills.
- Strong analytical and problem-solving abilities.
- The ability to work independently while contributing positively within a collaborative team.
- A willingness to continuously learn and develop professionally.
- Basic understanding of animal disease states.
Role Requirements
To be successful in this position, you must:
- Live within the designated territory (B, CV, LE, NG, PE or NR postcode).
- Be willing to travel extensively throughout your territory.
- Hold existing unrestricted right to work in the UK.
- Have a full UK driving licence.
Why Join Zoetis?
At Zoetis, you'll join a global organization committed to innovation, collaboration, and making a meaningful impact on animal health.
We offer:
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- The opportunity to work for the world's leading animal health company.
- Industry-leading diagnostic products and solutions.
- Ongoing training and professional development.
- A collaborative and supportive culture.
- The chance to build long-term relationships with veterinary professionals while helping improve patient outcomes.
About Zoetis
Zoetis (zō-EH-tis) is the world's leading animal health company, dedicated to supporting veterinarians, livestock producers, and pet owners through innovative medicines, vaccines, diagnostics, and genetic testing. With more than 75 years of experience in animal health, Zoetis operates in over 100 countries, employs approximately 9,000 colleagues worldwide, and generates annual revenues exceeding $5 billion.
Additional Information
- Applicants must have unrestricted right to work in the UK.
- Unfortunately, we are unable to provide visa sponsorship for this role.
- No recruitment agencies, please.
Notice:
Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.
Global Job Applicant Privacy Notice
At Zoetis, we are committed to protecting the personal information of all our job applicants. Please review our Global Job Applicant Privacy Notice to learn more about how we handle your data.
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