North West Anglia NHS Foundation Trust
Diagnostic Imaging Booking Clerk
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About the Role
Are you ready to take charge of the day-to-day appointment allocation and ensure accurate maintenance of patient records? We're seeking a dynamic individual to provide a friendly, reliable, and easily accessible enquiry system for patients, in line with national booking and choice guidelines.
Flexibility is key, as the role may require working across all sites within North West Anglia NHS Foundation Trust. Ideally, you'll bring experience from an Imaging team and possess relevant qualifications to at least NVQ level II or equivalent.
Knowledge of the hospital booking systems: CareFlow, Sunquest Ice and CRIS would be an advantage but if not training will be provided.
The role will require training in booking specialities and in particular the job provides a booking and telephone enquiry service to the patients for a variety of Diagnostic Imaging procedures.
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Responsibilities
- Ensure efficient appointment allocation and accurate patient record maintenance.
- Provide a friendly and reliable enquiry system for patients.
- Work across all sites within North West Anglia NHS Foundation Trust as required.
- Offer a booking and telephone enquiry service for Diagnostic Imaging procedures.
- May also be required to cover reception duties within Imaging on an occasional basis.
Requirements
- Experience from an Imaging team.
- Relevant qualifications to at least NVQ level II or equivalent.
- Good communication skills, with a polite telephone manner.
- Attention to detail.
- Flexibility and an approachable nature.
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Location and Hours
- Office based at Stamford Hospital.
- Contracted hours of work to be agreed between 8.00am to 8.00pm (at present time office hours are between 8am – 5pm).
Priority
Priority will be given to colleagues identified as at risk through the Trust’s redeployment process.
Contact Information
For further details / informal visits contact:
- Name: Mrs Lindsay Jackson
- Job title: Clerical Manager
- Email address: lindsay.jackson6@nhs.net
- Telephone number: 01733 673507
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