Department for Energy Security and Net Zero
Digital Account Manager
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Birmingham, Bristol, Cardiff, Darlington, Edinburgh, London, Salford
Job Summary
ICS
The Integrated Corporate Services (ICS) is a shared corporate service. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).
Our team of over 400 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.
We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.
Find Out More
You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/
Job Description
Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.
The Digital Account Management team within ICS Digital works in collaboration with other government departments including DESNZ and ICS Corporate. We ensure that digital and technology challenges are supported throughout the lifecycle – from idea to delivery. We work closely with our digital specialists who perform a variety of roles, including but not limited to Business Analysts, User Researchers, Delivery Managers and Development teams.
Building a pipeline of future digital activity is a key artefact which this role will help create - providing a holistic view of future needs across the Departments. This helps us plan future digital development and identify possible patterns and shared requirements between multiple customers.
We collaborate with other teams across ICS Digital, including subject matter experts to validate new ideas, supporting them through governance and being a constant contact and support function throughout the delivery lifecycle.
Visit our blog to learn more about us and our work: https://icsdigital.blog.gov.uk/
To find out more about the Government Digital & Data profession visit: https://dsit.pagetiger.com/bzwfhzv/1
Person specification
You will partner with senior leaders from across all business areas we support to understand their operational and developmental needs.
You Will
- Be the initial point of contact into ICS Digital and an advocate for the work of ICS Digital
- Act as translator and mediator for user and business needs
- Present and make recommendations to ICS' Governance Boards on new ideas for delivery
- Provide communications and information for all related digital and technology activities, and ensure consistent engagement across the business
- Advising and guiding stakeholders through processes they may not be familiar with or obtain answers to areas of uncertainty in process or technical resolution so they can be confident in meeting the assurance needs of the organisation.
- Make a positive impact on the business through reduction of costs arising from service issues, strive for increased efficiency, and improved communication through better understanding of users’ needs and reuse of existing technology and services.
- Champion the departmental commitment to continuous improvement.
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The above responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed above, within the remit of their grade, to support the team.
As a line manager, you will be responsible for working with your members of staff to define their objectives, as well as managing their development and performance.
Essential Criteria
- Ownership and Initiative: You take ownership of complex issues, remove blockers and drive delivery. You spot risks, dependencies and improvement opportunities, taking timely action to achieve quality outcomes.
- Relationship and Stakeholder Management: You build trusted relationships with senior stakeholders, delivery partners and multidisciplinary teams. You influence, challenge and negotiate effectively to align priorities, secure agreement and support informed decision making.
- Service Ownership and Whole-Life Service Focus: You maintain focus on the full service lifecycle, from discovery through to live operation and continuous improvement. You ensure services meet user needs, are operationally sustainable and align with organisational priorities and governance requirements.
- Service Performance and Reporting: You produce clear, timely reporting that supports transparency, assurance and decision making. You interpret data to explain performance, risks and trends, providing meaningful insight and improving reporting approaches where needed.
- User Focus and Evidence-Based Delivery: You engage with users, stakeholders and subject matter experts to build a strong evidence base for service decisions. You use insight, user evidence and performance data to shape outcomes, improve services and support effective delivery.
- Digital and Technology Awareness: You apply a sound understanding of digital, data and technology concepts, including agile delivery, service design, digital governance and data-driven decision making. You use this knowledge to support informed decisions and seek specialist advice where needed.
- Delivering Through Collaboration: You bring together diverse stakeholders to deliver shared outcomes, encouraging open communication, constructive challenge and collaboration.
Desirable criteria
- Experience of emerging digital and AI technologies, including AI models, Microsoft Power Apps, Microsoft Copilot and collaborative tools.
- An understanding how technology can support service improvement, automation, evidence-based decision making and effective multidisciplinary working.
When completing your CV as part of the application please ensure to include the time you have worked for your organisations/ employers, and your key objectives in each role.
It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Digital Account Management role and the team, we strongly encourage you to apply. We'd love to hear from you!
Behaviours
We'll assess you against these behaviours during the selection process:
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- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
Alongside your salary of £56,900, Department for Energy Security & Net Zero contributes £16,483 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides opens in a new window.
The Department for Energy Security and Net Zero offers a competitive mix of benefits including:
- A culture of flexible working, such as job sharing, homeworking and compressed hours.
- Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
- A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
- An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
- Access to a range of retail, travel and lifestyle employee discounts.
- A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.
Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance opens in a new window for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles opens in a new window, and will assess your Behaviours and Experience.
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please use your personal statement (in no more than 750 words) to describe how your past experience relate to the essential criteria outlined in this job description, focusing on your most recent career history.
In the event of a large number of applicants, applications will be sifted on the personal statement only. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will consist of behaviour questions.
Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.
Sift and interview dates to be confirmed.
Further Information
Reasonable Adjustment
We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.
Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer
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