Igniyte | Expert online reputation management for businesses, brands and individuals
Digital Account Manager
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Dynamic Digital Account Manager
Dynamic digital account manager required for leading reputation management company Igniyte.
What's in it for you?
Aside from providing a challenging yet supportive and collaborative work environment, we offer:
- Flexible work options (remote and hybrid)
- Autonomous position with team collaboration and support
- Tech provided
- Top spec co-working office space in central Leeds
- Competitive Salary (level depending on experience)
- 25 days paid holiday + bank holiday
- Paid wellbeing days (mental health or emergencies)
- Investment in training
- Online and in-person social events
- Company pension
About the Role
This is a real opportunity to make your mark in a small vibrant team and direct and manage key client accounts at a time when the business is expanding into new territories.
We are passionate about helping companies, brands and individuals to stand out online for the right reasons. It’s being able to think strategically and deliver what’s needed to help clients react to a crisis or build a positive online presence from scratch online.
It’s about tackling problems, creating solutions, using best practice digital marketing techniques and innovating and using SEO, PR, content and tech to your advantage.
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Key Responsibilities
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You will be responsible for:
- Client project direction, day to day management and progress
- Briefing and managing all work-streams with the wider PR, content, social media, tech and client management teams and mentoring junior team members; building and sharing knowledge.
You will report to the Managing Director.
About Igniyte
Igniyte is passionate about people, businesses and brands being represented fairly online.
Founded in 2009, Igniyte is now a leading authority in online reputation management, working with businesses, brands, high net worth individuals and business owners who operate and live and work in the UK, Europe, Africa, the UAE, the US and Canada.
Online reputation management is a rapidly growing industry hence our need to grow our own team. We are keen to meet creative thinkers and problem solvers who are looking to be challenged.
Key Responsibilities
- Day to day key contact and project lead on client accounts – responsible for setting up and running and reporting projects
- Responsible for client project direction and progress
- Developing relationships and trust with clients and managing all communication, updates and reporting against any KPIs
- Brainstorming ideas and solutions and briefing tasks to the wider team (PR, content, social media, etc.)
- Working with the wider team to deliver projects and build and share knowledge
- Attending meetings and inputting into new business presentations as required
- Using tools such as SE Ranking, Ahrefs, Meltwater to enable workflow
- Proactive approach - reviewing projects with the senior team and suggesting new strategies
- Understanding different the service areas Igniyte offer and the needs of different clients, such as review management, challenging negative content, crisis comms, content creation and SEO, social media management, PR, etc.
- Organised and proactive – works well individually and as part of the wider team
- Excellent written and verbal communication skills
- Proven experience in account management in an agency environment – with exposure to any or all of the following disciplines: PR, communications, SEO,
- Ability to problem solve and think creatively and technically
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