Thermo Fisher Scientific
Digital Account Manager - Nordics
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Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.
Role summary
The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. The Digital Account Manager is responsible for driving revenue growth across a large portfolio of low-revenue customers in the Nordics. You will be part of a European sales team focused on scalable growth, piloting new approaches, and increasing eCommerce adoption.
What will be your day job?
Drive Customer Growth
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- Own and execute a territory growth strategy for a high-volume customer base
- Identify, engage, and develop high-potential customers to increase revenue and retention
- Balance revenue growth with a “digital-first” mindset, encouraging adoption of self-service channels
Proactive Customer Engagement
- Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities
- Tailor outreach based on buying signals, customer personas, and campaign.
- Educate customers on how to effectively use our website for research, ordering, and support
Portfolio & Pipeline Management
- Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets
- Prioritize accounts based on growth potential and cost-to-serve considerations
- Ensure seamless handover of high-value opportunities to Inside or Field Sales teams
Cross-functional Collaboration
- Partner closely with Digital Marketing to optimize targeting and campaign effectiveness
- Provide customer insights to improve digital experience and remove friction points
- Collaborate with eBusiness teams to enhance the online customer journey
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Continuous Improvement & Innovation
- Test and scale new digital sales tactics (e.g., AI-email personalisation, outreach automation)
- Share best practices and contribute to a high-performance, learning-focused team culture
Requirements
Experience
- Bachelor’s degree in Science, Business, or related field preferred
- Experience engaging internal or external customers to understand and solve their problems
- Proven ability to build relationships and influence stakeholders
- Demonstrated resilience and persistence in achieving goals
- Previous experience in sales or customer service is a plus
Skills & Competencies
- Results-driven and self-motivated
- Strong communication and relationship-building skills
- Comfortable with proactive outreach and handling rejection
- Digitally savvy: able to leverage tools to drive impact
- Adaptable and open to feedback in a fast-paced environment
- Entrepreneurial mindset with a willingness to test and learn
- Fluent English
- Experience with Salesforce (or similar CRM) preferred
- Willingness to travel (~10%) for regional or international meetings
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