Digital & AI Customs Apprentice at Maersk

As a Digital & AI Customs Apprentice at Maersk, you'll become part of a forward-thinking team helping customers move goods around the world while learning to use and support the team with AI.

Wage

£15,600 to £24,784.50, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)

Training course

Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)

Hours

Monday to Friday 9.00am to 5.30pm
37 hours 30 minutes a week

Start date

Wednesday 2 September 2026

Duration

1 year 4 months

Positions available

1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Learn how international customs processes support global trade.
• Support the preparation and processing of customs declarations.
• Assist Customs teams with administrative and operational activities.
• Use digital systems to monitor shipments and customs activity.
• Explore how Artificial Intelligence can improve productivity and customer service.
• Help identify opportunities to automate repetitive tasks.
• Create guides and resources to help colleagues use digital tools confidently.
• Use Microsoft Copilot and other AI technologies to support daily work.
• Analyse data to identify trends, opportunities and improvements.
• Support digital improvement projects across the Customs function.
• Build dashboards, reports and presentations to communicate insights.
• Work with colleagues across Operations, Customer Experience and Technology teams.
• Continuously look for smarter, faster and more efficient ways of working.

Where you'll work

The Plaza
100 Old Hall Street
Liverpool
L3 9QJ

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

What you'll learn

Course contents

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example: Management- Finance Human Resources- Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products and services through digital channels.
• Diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware or operating systems.
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.
• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example: Management- Finance Human Resources- Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.