Digital and Content Administrator

The role is primarily a digital and technical support role, with only light content editing where needed and no expectation of editorial experience.

Key Responsibilities

The role is responsible for:

1. Content publishing and newsletter production. Provide accurate and timely support for publishing digital content and producing newsletters across the Society’s channels.

• Publish, edit and maintain content on the Society’s websites, including Royal Statistical Society, Real World Data Science and Significance Magazine, ensuring content is uploaded accurately and in a timely way.
• Create and send newsletters using copy provided by colleagues, ensuring content is formatted correctly, links and assets work as expected, brand guidelines are adhered to, and communications are issued on time.
• Carry out light content editing and formatting where needed to support publication (there is no expectation of editorial experience or expertise)
• Post vacancies on the Society’s job board and support other routine publishing activity as required.
• Help maintain high standards of accuracy, consistency and accessibility across published digital content and email communications.
• Organise digital assets and maintain content libraries.

1. Digital support for staff, members and volunteers. Provide responsive first-line support for digital activity, online meetings and routine AV and IT queries.

• Provide first-line IT and AV support to staff, helping to resolve routine issues and escalating more complex or urgent issues promptly when required.
• Support online and face to face meetings involving staff, members and volunteers, including meeting set-up, practical troubleshooting and live support where needed.
• Assist colleagues and users to make effective use of relevant platforms and tools, particularly for online meetings, content-related tasks and routine digital processes.

1. Testing, reporting and systems support. Support the effective running and improvement of digital systems through testing, basic reporting and routine technical administration.

• Carry out testing and report issues clearly, including supporting User Acceptance Testing (UAT) for websites, digital tools and related processes.
• Generate routine reports using tools such as Google Analytics and Dynamics CRM, and help colleagues access the information they need for day-to-day decision-making and monitoring.
• Support the maintenance of digital systems and processes by following agreed procedures, identifying routine issues and escalating where needed.
• Contribute to the smooth running of the Society’s digital operations by supporting practical system-related tasks across the team.

1. Meeting scheduling, inbox management, documentation and administration. Provide reliable administrative support that helps the team manage workload, respond to queries and maintain clear guidance.

• Schedule meetings to facilitate team activities and provide administrative support to volunteers, committee members and journal editors.
• Share meeting documentation and slides prior to meetings.
• Monitor shared inboxes and respond to or route routine queries appropriately, ensuring urgent or important issues are escalated promptly.
• Undertake general administration to support the work of the Digital and Content Team and related activity across the Society.
• Create and maintain user guides, standard operating procedures (SOPs) and other practical documentation to support consistent ways of working.
• Keep records, documents and shared information organised and up to date so that colleagues can work efficiently and consistently.

1. General duties. Contribute to the wider work of the Society and support a collaborative, service-focused team culture.

• Answer incoming calls and provide first-line customer service alongside other colleagues.
• Respond to, or arrange responses from colleagues to, incoming queries in corporate inboxes.
• Prepare mailing lists for emails, surveys or newsletters from the CRM.
• Support colleagues with webinars and events where needed.
• Work collaboratively with colleagues across the RSS and provide practical support to members and volunteers where relevant.
• Maintain a high level of accuracy, professionalism and customer service in all aspects of the role.
• Support continuous improvement by identifying straightforward ways to improve processes, reduce avoidable issues and make routine tasks easier for users and colleagues.
• Attend meetings and events related to the role, and the Digital and Content Team.
• Provide cover for leave (if required and where relevant to experience).
• Undertake such other duties as may reasonably be required, consistent with the level and purpose of the role.

Working for the RSS

Pension and benefits

Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 5% of salary will be double matched by the Society (making a maximum contribution by the Society of 10%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.

Location

The RSS office is in central London. We offer flexible working arrangements, and this is a hybrid role with a minimum two days a week working in the office. In-person attendance for key meetings, team activity and practical support needs will be required.

Working hours

Full-time (35 hours per week/ 5 days a week). Flexibility will be required, including occasional support outside normal working hours, to help with webinars, online meetings or other digital activity.

Holidays

25 days per annum, plus bank holidays and an additional shut down between Christmas and New Year (pro rata for part-time posts).

Probation

This post is subject to a five-month probation period.

How to Apply

Please submit your CV to jobs@rss.org.uk with a supporting statement explaining why you should be considered for the role and how your skills and experience align with the responsibilities and person specification. Application deadline and interview details to be confirmed.

The deadline for applications is 9 October 2026.

No recruitment agencies.