Moorfields Eye Hospital, London, Fellowship
Digital and Transformation Programme Manager
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
The transformation team are responsible for delivering key programmes and projects within the Trusts transformation Portfolio. The portfolio covers clinical, operational and digital transformation projects which support the Trust’s purpose; working together to discover, develop and deliver excellent eye care, sustainably and at scale.
The digital and transformation programme manager is a leadership role within the team and will be directly responsible for the management, co-ordination and governance of a range of clinical operational and digital programmes.
Main duties of the job
- Ensure that programme objectives, scope, deliverables, critical success factors and risks are clearly documented and benefits in terms of the delivery of clinical care, cost savings and benefits for patients and staff are clearly identified at the start of each project.
- Establish project teams as required to support programme delivery with appropriate operational, clinical and corporate team membership. Co-ordinate the input of stakeholders and service users to ensure that appropriate options are appraised and delivered.
- Ensuring appropriate engagement with clinical and operational staff throughout the life cycle of projects and programmes, to allow for effective user testing and input into the development and roll out of any new digital products.
- Identify and manage interdependencies between projects and programmes within the excellence portfolio and in the wider organisation.
- Perform benefits analysis and baseline current system appraisal before each project and programme starts and ensure there is a plan in place for handover to the operational and clinical leads.
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed Job Description And Main Responsibilities
Main responsibilities
Programme delivery
- Ensure that programme objectives, scope, deliverables, critical success factors and risks are clearly documented and benefits in terms of the delivery of clinical care, cost savings and benefits for patients and staff are clearly identified at the start of each project.
- Establish project teams as required to support programme delivery with appropriate operational, clinical and corporate team membership. Co-ordinate the input of stakeholders and service users to ensure that appropriate options are appraised and delivered.
- Working with the senior responsible officer (SRO) for their programme(s), set-up and lead programme board meetings, involving stakeholders and project team members as required.
- Responsible for controlling, directing, planning and allocating work and motivating service users to get directly, or indirectly involved with projects and programmes and its development.
- Ensuring correct technical expertise is brought into key aspects of project and programme delivery, ensuring appropriate legal, HR, and information governance oversight is maintained and followed.
- Ensuring appropriate engagement with clinical and operational staff throughout the life cycle of projects and programmes, to allow for effective user testing and input into the development and roll out of any new digital products.
- Identify and manage interdependencies between projects and programmes within the excellence portfolio and in the wider organisation.
- Managing relationships with key stakeholders both internally and externally.
- Perform benefits analysis and baseline current system appraisal before each project and programme starts and ensure there is a plan in place for handover to the operational and clinical leads.
- Oversight, preparation and maintenance of all project documentation, including (but not limited to): project brief, project initiation document, appraisal options, RAID logs, lessons learned and actions logs, high level and detailed project plans, highlight reports, Project Board reports and papers and contribution to Excellence Delivery Unit (XDU) boards.
- Ensure all project documentation and reports are prepared and delivered as specified in the project communications plan and in line with agreed reporting schedules.
- Manage the implementation costs and resources allocated to the project up to £1m.
- Co-ordinate the activity of project and programme team members and contributors ensuring that tasks and work packages are completed satisfactorily and on schedule.
- Regularly report on progress, monitoring progress against plan, delivery of the project and programme objectives, and post project review including updating the lessons learned and decision logs.
- Support bid writing, tender process management, procurement processes and liaise with stakeholders from key agencies in contract management.
- Undertake any additional duties appropriate to the post, as may be required by the service and as delegated by the Associate Director of Excellence Delivery.
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Communications
- Provide advice and guidance to staff and managers across the Trust in relation to change, act as an advocate and champion for the excellence portfolio.
- Develop and maintain strong working relationships with operational, clinical and corporate management teams including developing expert knowledge of the overall programme aims, objectives and initiatives so as to provide meaningful expert advice.
- Provide advice and guidance to staff and managers across the Trust in relation to change.
- Represent the Trust to contractors, suppliers and providers in furtherance of project and programme objectives.
- The post holder will be required to communicate and engage constructively with a wide range of internal and external stakeholders on a range of highly complex, specialist and often contentious issues.
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Financial responsibility
- Specific responsibility for managing programme budgets of circa £1m per annum.
- Responsibility for identifying financial benefits aligned to each programme of work and ensure these are reported appropriately.
- Where costs on a project are required to undertake appropriate sign off and management of budget developing business cases where required for additional funding.
- To undertake appropriate remedial actions with programme leads if costs on a project become excessive.
- To work within the Trust's standing financial instructions and controls.
People management
- Line management of project managers, change mangers and project support officers.
- Large scale (estimated 5-20 at any one time manager and clinician level and above) relationship contacts requiring intensive influencing and relationship skills.
- Role model the Moorfield’s values and behaviours both individually and through the team.
- Ensure that behavioural expectations of team members are established.
- Ensure responsible staff have clarity of role and appropriate training as required. It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
Person specification
Experience
Essential criteria
- Project management experience managing multiple complex projects within the NHS or a comparable large organisation, preferably in a service related environment.
- Proven experience of managing major transformational change projects to a successful conclusion including realising objectives and benefits delivery within the project deadline and costs.
- Effective supervision of a project team where you do not have direct line management responsibility. Working with operational managers, frontline operational and clinical staff and third party contractors.
- Effective analytical and problem solving skills. Ability to analyse complex facts and situations and develop a range of options coupled with the ability to respond to sudden unexpected demands.
Knowledge + skills
Essential criteria
- Must have experience of managing internal and external stakeholder engagement, including managing relationships and coordinating work between cross-functional teams.
- Plans and organises a broad range of complex activities, formulating and adjusting plans to reflect changing circumstances.
Desirable criteria
- Knowledge of current healthcare policy in the NHS and how this applies to the local health economy.
- Working knowledge of a clinical operations environment and how to manage conflicting priorities to ensure projects are delivered.
Qualifications
Essential criteria
- Higher education qualification / masters, preferably in management based studies, or relevant equivalent experience.
- At least ONE of the following or similar:
- Accredited QSIR Practitioner
- PRINCE2™ or AMP Practitioner qualification
- Agile or other similar methodology e.g. Scrum, Kanban, Lean
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working
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