Digital Assessment Communications Associate Manager

Salary: Circa £41,000 - £43,000 per annum depending on experience

Job Type: Permanent, Full-Time, 37.5 hours per week

Location: IB (International Baccalaureate®) Global Centre, Cardiff

Hybrid working opportunity, office presence required one day per week

About The IB

The International Baccalaureate provides world-class educational services to over 6,000 schools across more than 160 countries. Additionally, we are increasingly working with Education Systems, supporting them in achieving their education reform goals. A career with the IB is not just a job; it’s an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference.

About The Role

The Digital Assessment Communications Associate Manager provides strategic vision and organizational direction for all communications related to the initiative. This role is responsible for developing, governing, and executing the global communications strategy that ensures awareness, understanding, adoption, and long-term confidence in digital examinations across the worldwide IB community.

This role plays an integral role in ensuring the timely sharing of critical information related to the DPCPDAI. The postholder must be skillful at gathering and processing information quickly and making it understandable to global and diverse audiences. They will be at the forefront developing change and adoption communications, helping stakeholders (i.e. IB staff, the public, and IB World School) understand what, why, when, and how changes will affect them. They will work closely with the IB Communications team to ensure the DPCPDAI Communications Plan fits within the context of IB's overall communications strategy and plan. They will be critical in seamlessly transitioning the communication from early adoption into business-as-usual communications, and the role will evolve as such.

Responsibilities

Key Responsibilities

• This role is responsible for requesting and reviewing proposals from vendors and consultants, managing contracts, and ensuring costs are within budget.
• This role is responsible for reporting forecasted costs related to their projects to the School Readiness and Support workstream lead.
• Leads recurring coordination and production forums; contributes to programme/workstream/advisory meetings; quarterly review to protect delivery time.
• Execute the SRS communications plan and calendar; govern briefs, reviews, approvals and accessibility in alignment with the IB brand.
• Coordinate stakeholder engagement across internal groups and schools; maintain Programme Communities groups (Early Adopters / DAAG).
• Manage communications risks/issues; escalate programme risks as appropriate (programme-level risk ownership remains out of scope).
• Maintain owned web presence and social channels if appropriate; ensure regular updates and monitoring.
• Focus training responsibilities on communications-related needs; design materials and co-deliver engagement sessions.
• Run measurement and feedback loops of engagement channels and analyse incoming query themes to drive content improvements.
• Deliver briefings, webinars and conference presentations; co-facilitate usability trials and DAAG sessions as part of change communications.
• Produce and publish content across web, email, newsletters, briefings, modules, videos, graphics, slide decks and scripts.
• Maintain and adjust communications plans, schedules and content in response to data/feedback; consult/escalate beyond comms scope as required.
• Analyse campaign metrics and Salesforce query themes to identify content gaps; implement self-serve improvements.
• Manage vendors/partners for translation and production; hold to quality and timelines.
• Influence communications-related decisions within project teams; programme/tooling decisions remain with owning teams.
• Recommend communications tools/workflows where relevant; final selection/procurement sits with IT/Programme owners.
• Focus continuous improvement on communications processes and channels (not general operational process ownership).