Montpellier Resourcing
Digital Banking Operations - Assistant Manager
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Up to ÂŁ50,000 per annum (depending on experience)
Hybrid working (4 days in the office and 1 day WFH)
Candidates must have fluent Cantonese language skills
We are recruiting on behalf of a leading international bank that is seeking an Assistant Manager to oversee the day-to-day running of its debit card, internet banking and mobile banking services, including customer support. This is an operational, service-focused role rather than a technology or IT support position.
Key Responsibilities of the Digital Banking Operations Assistant Manager to include:
- Oversee daily operations for debit cards, internet banking, mobile banking and other electronic banking services
- Monitor and process e-channel requests, transactions and reports, including card maintenance, limit changes, replacements and service enrolment
- Investigate and resolve customer enquiries, complaints and service issues in a timely, professional way
- Manage incidents as they arise and prioritise multiple tasks to keep services running smoothly
- Act as a key contact for external service providers, monitoring vendor performance and compliance with service level agreements
- Support the implementation of new products, system enhancements and regulatory change initiatives, including user acceptance testing
- Prepare management information and regulatory reports, and maintain accurate records and procedures
- Ensure compliance with regulatory requirements, internal policies and operational controls
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Requirements for the successful Digital Banking Operations Assistant Manager to include:
- Fluent Cantonese is essential
- 1 to 3 years' experience in banking operations, card operations, e-banking operations or customer service
- Knowledge of debit card and electronic banking products, and of retail banking operations and customer servicing
- Ability to manage incidents and prioritise multiple tasks to deadlines
- Good understanding of operational controls and risk awareness
- Proficient in Microsoft Office, particularly Excel
- Strong communication and customer service skills, with attention to detail and good problem-solving ability
- Educated to degree level (Business, Finance, Banking, Information Systems or a related discipline)
- Advantageous: experience in internet, mobile or digital channel operations, knowledge of VISA operations and card disputes, and experience of user acceptance testing
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This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.
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