University Hospital Southampton NHS FT
Digital business analyst
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: Digital business analyst
Contract Type: Permanent
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.
Main duties of the job
This is an exciting opportunity to join our team as a Digital business analyst and contribute to the design, development, testing and implementation of innovative digital systems across the Trust.
This role will involve working closely with clinical and administrative users of our systems to understand their processes and how improved digital tools can enhance their workflows and deliver better outcomes for patients.
You will report to the digital systems developments manager and collaborate with the advanced test analyst, business analysts, test analysts and software developers through the software development lifecycle, converting user requirements into delivered products.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.
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Detailed Job Description And Main Responsibilities
In this role your key responsibilities will include:
- Analysing and documenting business processes across the hospital to support the development of digital tools
- Writing user stories defining how systems can be built or adapted to meet the requirements of our users
- Overseeing the testing of system upgrades, including test planning and writing/reviewing of test cases
- Leading on hazard identification and assessment for new and existing digital systems to ensure that all potential hazards are mitigated and national guidance regarding clinical safety is complied with.
Core hours for the team are between 8.00 and 18.00 Monday to Friday, but flexibility will be required depending on service needs.
UHS supports agile and remote working; regular attendance at Southampton General Hospital will be required in this role.
Person specification
Qualifications, Knowledge, And Experience
Essential criteria
- Degree or post-graduate degree, or equivalent work experience relevant to the post
- Evidence of further professional development
- Facilitation of user requirements workshops
- Knowledge and experience of “discovery” phase for digital projects
- Knowledge and experience of business analysis techniques
- Mapping, development and recording of complex business processes
- Development of written digital / IT system specifications, including data structures and workflows
- Development of user stories to support Agile software development
- Confidence to present complex information to large groups of stakeholders both written and verbal
- Able to work with minimal direction and quickly form working relationships with a variety of clinical and technical stakeholders
- Able to facilitate discovery of business processes and user needs through workshops, process mapping, requirements gathering
- Ability to present complex processes / ideas in a simple way (user stories / workflows) to technical and non-technical stakeholders
- Developing and communicating new standards / working practices
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Desirable criteria
- A credible knowledge of acute hospital processes, pathways, reporting and organisational structures
- Formal or informal business analysis (ISEB, CBAP or BCS) or project management (PRINCE2, AgilePM etc) training
- Experience of working to different project management approaches (PRINCE2, Agile, Scrum, MSP)
- Understanding of digital systems within an acute hospital context (Client server applications, relational databases, digital hardware in a clinical setting)
- Experience in service improvement in healthcare
- Understanding of digital system testing and user validation testing (approach to testing, test scripts and documentation)
- Change management; helping staff transition from paper based to digital processes
- User Centred Design for developing new services
- Well-developed influencing skills, able to motivate and empower others
- Ability to prioritise and multi-task across several projects
- Proficient at MS Visio, Jira suite and Verto
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
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