Stakeholder Engagement and User Advocacy

• Collaborate with stakeholders across National Grid, Digital and Engineering teams to gather requirements and understand how people work day to day.
• Communicate complex topics in a simple, structured and business-friendly way.
• Facilitate alignment between business users, subject matter experts, product teams, support teams and suppliers.
• Challenge constructively where requirements are unclear, assumptions are weak or value is not defined.
• Support senior stakeholders with concise updates, options analysis and clear recommendations.

About You

Essential Qualifications and Experience

• Degree or equivalent experience in a relevant field such as business, engineering, information systems or computer science.
• Demonstrable experience of working as a business analyst on digital products, business applications or services through their lifecycle.
• Experience of requirements elicitation, process mapping and current-state to future-state analysis.
• Familiarity with Agile methodologies and with tools such as Jira and Confluence.
• Strong communication and interpersonal skills, with the ability to work effectively across multidisciplinary teams.
• Analytical mindset with a strong interest in systems, business process and user-centred design.
• Stakeholder management skills sufficient to engage confidently with both technical and non-technical audiences.
• Experience of working with cross-functional teams including business users, architects, engineers, developers, testers and UX designers.

Desirable Skills and Experience

• 5 years of Business Analysis experience, ideally in energy, utilities, asset management or complex engineering environments.
• A good understanding of product management and product ownership principles, and of the application lifecycle from build through to live service and retirement.
• A recognised business analysis qualification such as BCS or IIBA, or equivalent practical experience.
• Understanding of application integration, APIs, system interfaces and the data that flows between them.
• Experience of data analysis and of using data to evidence a recommendation.
• Familiarity with ITIL or equivalent service management practice, covering incident, problem, change and release management.
• Experience of working with vendor-supplied or COTS applications, including upgrade cycles and supplier relationships.
• Experience of working on line-of-business applications, engineering or asset management systems, workflow tools or operational decision-support tools.
• Experience of supporting governance forums with clear analysis, decision logs and executive-level summaries.

Key Attributes

• Genuine interest in the people who use the products, and in making their working day easier.
• Curiosity and a proactive approach to problem-solving.
• Self-motivated, willing to learn and able to adapt in a fast-paced, agile environment.
• Attention to detail without losing sight of the bigger picture.
• Outcome-focused rather than task-focused.
• Comfortable working with ambiguity and able to bring structure to it.

What You'll Get

• A competitive salary between £61,000 – £72,000 dependent on capability
• 26 days holiday, plus eight statutory days, an option to buy extra holiday days, and the option to holiday swap up to 3 bank holiday days
• An annual performance incentive
• A generous pension scheme, double matched up to 6% of your salary each month.
• Life insurance at 10 times basic salary
• Employer funding towards a portion of your Private Medical Insurance.
• Access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

The closing date for this vacancy is 5th October. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

In NGET we are passionate about both operating our network safely and providing highly reliable quality of supply for our customers. At the heart of achieving these outcomes is the effective control and operation of our network.

To find out more about us, please follow the link below: https://www.nationalgrid.com/electricity-transmission/

DE & I Statement

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

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