Department for Work and Pensions (DWP)
Digital Business Performance & Planning Manager- Associate
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This campaign includes three vacancies across two business areas: 2 roles in Technology Services (Blackpool and Manchester) and 1 role in Health and Disability (Blackpool, Manchester and Newcastle). Please note that not all vacancies are available at all advertised locations.
Please find further information on the Corporate hub locations here.
Please note: for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027.
Job Summary
Do you have excellent planning skills?
Do you have experience gathering and analysing data?
Do you have excellent communication skills?
If so, this role may be perfect for you.
We are looking for Digital Business Performance & Planning Managers to join our Business Management Teams within Technology Services and Health and Disability.
These roles provide an exciting opportunity for individuals with data gathering and administrative experience to join the team and help identify opportunities to improve our services.
Success in this role relies on understanding the importance of clear and accurate communication with a diverse range of stakeholders, while maintaining a focus on achieving overall business objectives when carrying out day-to-day activities.
The successful candidate will be proactive and customer-focused, taking pride in producing accurate reports and documentation to support the wider team. You will work closely with our SEO Business Managers and have opportunities to develop your skills and progress your career.
We are a small, supportive team looking for someone with strong skills in analysis and insight, who understands the importance of seeing the "big picture" and can work collaboratively across boundaries to deliver the best possible outcomes for the business.
Job Description
The Digital Business Performance & Planning Manager contributes to the delivery of the Department's Digital Strategy and business plans across a range of business functions. They assist the business in operating, maintaining and transforming services to support the achievement of Digital and Transformation Group strategic outcomes.
The Business Management Team is responsible for the effective management of workforce planning, risk, group-level finance, business planning, audit, compliance and business performance.
As a Digital Business Performance & Planning Manager, you will support the delivery of departmental workforce planning and recruitment activities.
In These Roles, You Will:
- Support the Business Management Team with data gathering and the maintenance of trackers, including action logs, recruitment trackers and resource data files. Assist in the design and implementation of workforce plans, helping to identify demand, manage and monitor recruitment against that demand, ensuring appropriate protocols are followed and workforce costs remain within budget.
- Gather and circulate relevant performance metrics on behalf of the team, using online dashboards to track resources. Provide secretariat support during planning sessions.
- Carry out administrative responsibilities for SharePoint and Microsoft Teams channels.
Person specification
When Giving Details In Your Employment History And Personal Statement You Should Highlight Your Experience In Line With Essential Criteria Below:
- Proven planning and prioritisation skills to deliver complex tasks to a high standard.
- Proven experience of using Microsoft Office products, particularly Excel, to confidently collate and analyse data, draw conclusions and report information.
- Ability to select appropriate communication styles to maximise understanding and impact.
- Proven experience of managing relationships with a range of stakeholders to achieve common goals and balance competing priorities.
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If you would like to learn more about the role, please contact Natalie.Selby1@dwp.gov.uk.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Working Together
- Delivering at Pace
Salary Information
Alongside your salary of £38,772, Department for Work and Pensions contributes £11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Stage 1: Application
Your Application Will Consist Of Three Parts:
- A Personal Details application form.
- Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.
- Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.
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Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
You will be provided with one combined overall assessment score for both your CV and Personal Statement.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Important Information
You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form. Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered. If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If You’re Successful At Sift Stage You Will Be Invited To a Video Interview Via Microsoft Teams. There, You Will Be Assessed Against The Following Behaviours:
- Leadership
- Communicating and Influencing
- Working Together
- Delivering at Pace
You will also be assessed on strengths
Interviews will take place from early-mid November 2026. Sift and Interview dates to be confirmed.
Further Information
All successful candidates and those placed on reserve will be posted in merit list order by location.
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Further Information
At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
Find out more about working for DWP on the DWP Careers Hub.
Reserve List
A reserve list may be held for a period of 6 months from which further appointments can be made.
If you are placed on a reserve list but we cannot immediately offer you a post, please note:
- If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
- If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.
Disability Confident Scheme
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may
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