Ideal Health
Digital Change Manager & Digital Project Manager
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Digital Change Manager & Digital Project Manager – AI / AVT NHS Transformation
Location: East of England / East Anglia
Contract: 6–9 months
Sector: NHS
Working Pattern: Hybrid, with some travel across Trust sites
Start: September 2026
About the Opportunity
We are supporting an NHS Trust in the East of England with a major digital transformation programme focused on the implementation and adoption of Artificial Intelligence (AI) and Ambient Voice Technology (AVT) across clinical and operational services.
We are looking for two experienced professionals to join the programme:
- Digital Change Manager
- Digital Project Manager
Both roles will play a key part in translating new digital and AI-enabled technology into practical, sustainable improvements for NHS staff, clinicians, and patients.
We are particularly interested in candidates who have previously delivered digital transformation within an NHS Trust environment. Direct experience implementing AI, Ambient Voice Technology, or other AI-enabled solutions would be highly desirable. Experience working around major EPR programmes – particularly Epic – would also be advantageous.
Digital Change Manager
The Digital Change Manager will lead the people, process, and adoption elements of the AI/AVT transformation programme, ensuring new technology is successfully embedded into clinical and operational workflows.
Key Responsibilities
- Lead change management activities associated with the implementation and adoption of AI/AVT technologies.
- Work closely with clinicians, operational leaders, digital teams, and suppliers to understand impacts and identify implementation requirements.
- Identify and manage resistance to change and develop appropriate mitigation strategies.
- Support clinical and operational teams through implementation, go-live, and post-go-live adoption.
- Monitor adoption, engagement, and benefits realisation, identifying areas requiring further intervention.
- Ensure new ways of working are embedded and transitioned into BAU.
- Contribute to governance, reporting, RAID management, and programme documentation.
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Essential Experience
- Significant experience delivering change management within an NHS Trust or healthcare environment.
- Proven experience supporting or leading digital transformation / technology implementations.
- Strong understanding of NHS clinical and operational environments.
- Experience engaging with senior clinical, operational, and digital stakeholders.
- Demonstrable experience managing organisational change associated with new technology, systems, or processes.
- Experience supporting implementation through UAT, go-live, and BAU transition.
Digital Project Manager
The Digital Project Manager will take responsibility for the successful delivery of AI/AVT digital transformation projects, working across clinical, operational, digital, and supplier teams to ensure projects are delivered effectively and achieve their intended outcomes.
Key Responsibilities
- Lead the planning and delivery of complex digital transformation projects within an NHS Trust.
- Develop and maintain project plans, milestones, dependencies, and critical paths.
- Manage RAID logs, risks, issues, assumptions, dependencies, and actions.
- Coordinate project activity across clinical, operational, digital, and technical teams.
- Manage relationships with technology suppliers and implementation partners.
- Coordinate requirements, testing, UAT, implementation, go-live activities.
- Establish and maintain appropriate project governance and reporting.
- Produce regular RAG status reports and executive-level updates.
- Manage project risks and dependencies, escalating issues appropriately.
- Ensure project deliverables remain aligned to Trust objectives and expected benefits.
- Support clinical and operational stakeholders throughout implementation.
- Coordinate transition into BAU and operational support.
- Work closely with the Change Manager to ensure successful adoption and embedding of new technology.
Essential Experience
- Proven experience as a Project Manager within an NHS Trust or healthcare environment.
- Strong track record delivering digital transformation / technology implementation projects.
- Experience managing complex projects from initiation through implementation and go-live.
- Strong understanding of NHS governance, clinical environments, and stakeholder structures.
- Experience managing multiple workstreams, suppliers, and senior stakeholders.
- Strong project governance, planning, reporting, and risk management skills.
- Experience delivering projects through testing/UAT, go-live, hypercare, and transition to BAU.
- Excellent communication and stakeholder management skills.
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What We're Looking For
For both positions, we are particularly interested in candidates who can demonstrate:
Essential
- NHS Trust or healthcare experience.
- Strong digital transformation / technology implementation experience.
- Experience working with clinical and operational stakeholders.
- Proven delivery within complex, multi-stakeholder environments.
- Strong understanding of NHS processes, governance, and implementation challenges.
- Ability to operate confidently with senior stakeholders.
Highly Desirable
- AI implementation experience within an NHS Trust.
- Ambient Voice Technology (AVT) implementation or adoption experience.
- AI-enabled clinical workflow transformation.
- Experience with Epic EPR or another major EPR platform.
Why This Opportunity?
This is an exciting opportunity to join a significant NHS digital transformation programme at a time when AI and Ambient Voice Technology are rapidly becoming part of the future NHS operating model.
You will have the opportunity to work directly with clinical, operational, and digital stakeholders and play a key role in moving AI-enabled technology from implementation through to real-world adoption and measurable benefits.
If you have NHS digital transformation experience and are interested in playing a key role in an AI/AVT implementation programme, we'd be keen to hear from you. Please apply with an up-to-date CV or get in touch for further information.
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