South London and Maudsley NHS Foundation Trust
Digital Clinical Systems Coach
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Role Overview
This role will be supporting the implementation of a Trust wide Clinical Systems across both Inpatient and Community Services. As a member of the Clinical Systems Team of the Digital Services Division you will be responsible for the delivery of clinical coaching services and materials to staff across the Trust. These are key transformation programmes which will underpin clinical practice and delivery of quality care for all our patients and service users. You will need to be a proactive worker with excellent communication skills to work with all clinicians across different care pathways, to deliver coaching and support the implementation and roll out of clinical applications. A passion for every customer getting an excellent service must be a key driver.
Career Progression Pathways And Development Opportunities
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Key Responsibilities
- Delivering Coaching to support implementation of Clinical Systems within the Trust
- Development of high-quality coaching materials.
- Maintaining and challenging coaching materials, ensuring these are kept up-to-date and relevant for coaching requirements within the Trust
- Monitor and manage user requests and customer survey satisfaction responses.
- Produce courses and timetable for available coaching to support systems roll out
- Liaise with staff to understand their coaching needs
- Responsible for empowering, coaching and motivating the teams to deliver systems across all services.
- Promote, champion and drive the use of ITIL good practices across the teams.
- Promote and champion the use of industry good practices in the fields of service support and customer satisfaction.
- Be a proactive, supportive and forward-thinking member of the Project Team
- Ensure all process and policies are created, maintained and adhered to for the successful delivery of the team’s function.
- Display confidence and provide outstanding service, mentoring team staff and providing advanced troubleshooting and consulting services as required to support Clinical System Programmes.
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About Us
Clinical Systems Teams fall within the Digital Services umbrella, empowering technology and process to ensure the customers have the best possible result. You will be responsible for providing, updating, and maintaining all the coaching materials required to ensure Staff are aware of the capabilities of the solution.
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Locations
The clinical systems team are primarily based at Bethlem but also work across various of sites:
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
St Pauls
St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
Bethlem Royal Hospital
Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.
Contact Information
For further details / informal visits contact:
- Name: Jane Stewart
- Job title: Head of Clinical Systems
- Email address: jane.stewart@slam.nhs.uk
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