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Digital community manager apprentice
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Kickstart your tech career with Key One Developments as a Level 4 Digital Community Manager Apprentice. Gain hands-on experience working on the digital communication around software products. Work autonomously on communicating a vision online with support from experienced mentors. Passionate about tech and ready to learn? Apply now!
What you'll do at work
- Facilitate and instigate direct communication online between customers and the team at Key One
- Join daily team and mentor meetings
- Collaborate on upcoming projects
- Write compelling articles on websites and online forums
- Analyse customer data
- Build skills through hands-on tasks and mentoring
- Complete structured learning modules
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KEIBRA LTD
Training course
Digital Community Manager (Level 4)
What you'll learn
Course contents
- Actively moderate community forums, steering and encouraging debate and conversation in line with overall communication strategy and business objectives.
- Communicate clearly, in writing, adapting the message in order to address the particular audience appropriately.
- Work autonomously as online interaction and communication is fast moving and response to the community often needs to be delivered promptly.
- Create and contribute to creation of assets for publication online including written, visual, audio or video to engage community.
- Listen, assess, engage and react appropriately to an online situation or requests from the online community.
- Use custom and internal forum software and Content Management System to manage and schedule posts and content delivery.
- Craft the tone of communications to appeal to the different audiences on different digital platforms, in keeping with company brand and message.
- Ability to deliver the organisations message and goals to the community in a manner appropriate to the community and forum
- Analyse, interpret and evaluate the information and ideas that are raised by the online community.
- Deliver what the community may regard as unwelcome information about a product, such as a game release, in a positive manner, protecting brand reputation
- Deliver effective written communication when messaging the online community via forums and online media channels.
- Use data analytics created by software packages and community tools dashboards to create reports for internal use
- Identify and moderate users who violate the forum or company policy, intervening to change behaviour or issuing warnings, suspensions and bans as appropriate.
- Ability to manage conflict positively.
- Analyse and evaluate the information created by data analytics to review the effectiveness of their actions
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Training schedule
As part of the level 4 training the Digital Community Manager apprentice will complete at least 6 hours of Off-The-Job-training per week through a mix of self-guided study and provider led sessions.
This may include:
- Attending online meetings with the training provider
- Participating in learning modules
- Gaining knowledge in software development practices relevant to the role and standard
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More training information
Keibra is an apprenticeship training provider that provides apprenticeships led by trained industry professionals with over 25 years of hands-on business experience within various sectors. We offer nationwide, bespoke, real-life scenario-based apprenticeship training services.
Essential qualifications
GCSE in:
- English Language (grade C or 4)
- Maths (grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
Candidate should be creative and able to use productivity tools. Ability to self-manage at home. Home working environment that is suitable for working on a laptop computer.
About this employer
At Key One Developments, we specialise in creating cutting-edge systems and innovative products in collaboration with industry experts. Our current initiative is the development of an advanced Learning Delivery System, designed to streamline the process of onboarding and on programme activity. We aim to simplify administrative tasks, enhance the learning experience, and foster seamless communication between all stakeholders.
Company benefits
- Pension scheme
- Annual leave 20 + bank holidays
After this apprenticeship
Your earnings can increase over time with an apprenticeship.
- Consumer Experience Manager (digital)
Ask a question
The contact for this apprenticeship is:
KEIBRA LTD
Michael McAteer
03337724064
The reference code for this apprenticeship is VAC2000049597.
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