Syneos Health Commercial Solutions
Digital Consultant
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Description
Summary
Within the EU omnichannel team, working across a range of areas including insight and research, experience design, product innovation, and analytics. The Omnichannel Consultant will play a key role in delivering omnichannel strategy and innovation projects, working both independently on smaller projects/accounts and alongside senior team members on larger, more complex initiatives.
This is a strategic and hands-on role, requiring strong client management, problem-solving, and digital expertise. The consultant will work with both internal teams and clients to develop and implement omnichannel solutions, ensuring high-quality execution and measurable impact.
The Role
As an Omnichannel Consultant, you will:
- Take the lead on smaller projects and accounts, managing client relationships, defining strategies, and delivering recommendations.
- Work closely with Senior Consultants on larger, more complex projects, contributing to research, strategic thinking, and execution while supporting client engagement.
- Act as a champion for best-practice omnichannel engagement, helping both clients and internal teams apply advanced, data-driven and customer-centric approaches.
- Support new business growth, helping to identify and propose new projects, contributing to proposals, and assisting with external pitches as needed.
You will work across several key areas:
- Omnichannel strategy and implementation – working to deliver strategic consulting projects across the EU business (PR, med comms, advertising, in UK, France and Germany)
- Client leadership – Serving as the main point of contact for specific workstreams, managing day-to-day client communication, and leading workshops and discussions.
- Collaboration on larger accounts – Working with Senior Consultants on major omnichannel initiatives, supporting insight gathering, strategic planning, and execution.
- Customer experience and product innovation – Supporting the design and evolution of digital innovation initiatives, contributing to user-centred product development and experience design.
- Insights and analytics – Partnering with internal specialists to interpret customer data and market research, using insights to shape strategies and optimise performance.
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Key Capabilities & Responsibilities
- Lead smaller client projects and accounts while supporting senior team members on larger, high-profile initiatives, ensuring strategic delivery and strong client relationships.
- Facilitate client workshops and discussions, confidently presenting findings and recommendations.
- Act as the primary day-to-day contact for certain accounts, managing communications and expectations.
- Use insights and analytics to inform strategy, working with specialists to interpret data and optimize performance.
- Manage timelines, budgets, and project coordination, ensuring efficiency and clear stakeholder communication.
- Collaborate with internal teams, including creatives, strategists, and analysts, to bring omnichannel ideas to life.
Reporting & Key Relationships
- Reports to the Head of Omnichannel Experience Design
- Works closely with Senior Consultants and other omnichannel team members, including insight, innovation, customer experience design, and analytics specialists.
- Builds strong relationships with account teams across the EU Communications business.
Experience & Skills
- Strong experience in digital or omnichannel strategy, ideally within an agency and / or healthcare environment.
- Experience leading smaller projects or workstreams, including managing client relationships and delivering strategic recommendations.
- Strong facilitation skills, with the ability to run client workshops and discussions.
- Digital-first mindset, with experience in omnichannel strategy, customer experience, or marketing technology.
- Experience in customer insight, research, or data-driven strategy.
- Strong attention to detail, organisation, and project management skills.
- Excellent written and verbal communication skills, with experience delivering presentations, reports, and strategy documents.
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At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Syneos Health Communications is powered by Syneos Health, a global professional services organisation designed to help the biopharmaceutical industry shorten the distance from lab to life®. We have a proven pedigree in health, with industry titans in every facet of healthcare. This eliminates guesswork and fuels our passion for total, life-changing solutions. At the heart of health, we’re uniquely poised to predict what’s next and respond to the market’s demand for smarter and faster answers. We are able to help our customers make important decisions within their business due to our unique understanding of the complexities that come along with working in the healthcare industry. Syneos Health Communications is able to make the complex, simple.
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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
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