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Digital Customer Relations Apprentice
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Digital Customer Relations Apprentice
Location: LOUGHBOROUGH (LE11 5XS)
Closing Date: 15 days (Friday 30 October 2026)
Posted on: 13 October 2026
Summary
We are looking for a Level 3 Customer Service Specialist apprentice to support the Mac-Nutrition Collective's administration and customer service team. The role provides accurate, professional, and timely support across email, telephone, WhatsApp, social media, and in-person events, alongside admin, orders, payments, audits, and event support.
Wage: £18,000 a year. Minimum wage rates (opens in new tab) Approx. £8.65-£9.62 per hour equivalent, based on £18,000-£20,000 salary. Salary rises to £26,500 after a successful 12 months.
Work
Hours: Monday - Friday. Shift pattern: Either 9.00am - 5:30pm or 10:30am - 7.00pm. Occasional Saturday shift which will include a day off in the week. 40 hours a week.
Start Date: Monday 2 November 2026
Duration: 1 year 3 months
Positions Available: 1
What you'll do at work
The Digital Customer Relations Apprentice will support the administration and customer service team to deliver excellent service to the public, clients and students, prospective clients and students, the media, and other businesses across email, WhatsApp, telephone, social media, and face-to-face interactions. Key duties include:
- Handling dissatisfied customers in an empathetic and solutions-focused manner
- Maintaining student and customer records
- Processing bookings, orders, and payments; running student and customer audits
- Filing and general office duties; and supporting the planning and delivery of Mac Nutrition Collective and Martin MacDonald events, including researching and purchasing merchandise, processing event bookings/orders, and researching and liaising with venues
Where you'll work
38 JUBILEE DRIVE LOUGHBOROUGH LE11 5XS
Training
Training Provider: DERBY BUSINESS COLLEGE LIMITED
Training Course: Customer service specialist (level 3)
What you'll learn
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening, and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options, and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice
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Training Schedule
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the business's processes and procedures. Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you. You receive off-the-job training during this apprenticeship which is included in your weekly working hours.
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More Training Information
DBC Training are a multi-award-winning employment and skills training provider. We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
Requirements
Essential Qualifications
- GCSE in: Maths & English (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
The Mac-Nutrition Collective is a syndicate of companies working to promote and further evidence-based nutrition through education, mentoring, and consultancy. The organisation supports clients, students, and professionals across its education, mentoring, consultancy, and events activities.
Company Benefits
- Fully funded Level 3 Customer Service Specialist apprenticeship; specialist apprenticeship training
- Career progression opportunities
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
14-month apprenticeship with a view to hire on a full-time permanent basis. The job specification states there is significant scope for career progression and encourages the successful candidate to develop the role and make it their own.
Ask a question
The contact for this apprenticeship is:
- DERBY BUSINESS COLLEGE LIMITED
- Catherine
cat@dbc-training.co.uk
The reference code for this apprenticeship is VAC2000058914.
Apply now
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