Accountancy Action - Your Specialist Finance Recruitment Partner
Digital Customer Support Agent
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Digital Customer Support Agent
Location: Southampton
Salary: £26,500 per annum + Bonus + Excellent Benefits
Hours: 37.5 hours per week, working shifts between 8:00am and 6:00pm. Typically one Saturday per month (9:00am to 2:00pm) and occasional Bank Holiday cover based on business requirements.
About the Opportunity
We are recruiting on behalf of a fast-growing and innovative financial services organisation that is transforming the consumer lending sector through a combination of advanced technology, data-driven decision making, and exceptional customer service. With a strong reputation for customer satisfaction and a people-first culture, our client offers a collaborative and supportive working environment where employees are encouraged to develop their careers, contribute ideas, and make a genuine impact. This is an excellent opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and is looking to build a long-term career within a growing business.
The Role
As a Digital Customer Support Agent, you will provide outstanding customer service through a variety of digital communication channels, including email, live chat, WhatsApp, SMS, and social media messaging platforms. You will support both prospective and existing customers, assisting with applications, account management enquiries, and administrative requests. Full training will be provided to ensure you have the knowledge and confidence to deliver an exceptional customer experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Deliver high-quality customer support across multiple digital channels.
- Assist customers throughout the application process and support document collection requirements.
- Manage customer enquiries relating to active accounts and loan servicing.
- Support customers with payment arrangements and account-related queries.
- Provide empathetic and tailored support based on individual customer circumstances.
- Identify potential signs of customer vulnerability and escalate appropriately.
- Monitor customer communications and ensure all requests are handled accurately and efficiently.
- Complete administrative and operational tasks in line with company procedures.
- Work collaboratively with colleagues to maintain service excellence and achieve team objectives.
Candidate Requirements
- Previous experience within customer service, customer support, contact centre, financial services, retail, hospitality, or a similar customer-focused environment.
- Excellent written communication skills with a professional, empathetic, and customer-first approach.
- Strong attention to detail and organisational skills.
- Comfortable using multiple systems and learning new technology.
- Ability to manage a varied workload while maintaining accuracy.
- Positive attitude with a willingness to learn and develop.
- Strong team player who enjoys working within a collaborative environment.
- Ability to handle sensitive situations professionally and confidently.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- Discretionary quarterly bonus scheme.
- 22 days annual leave plus Bank Holidays, increasing with length of service up to 25 days.
- Enhanced pension scheme with employer contributions.
- Life insurance cover (4x salary).
- Dental cover.
- Income protection insurance.
- Cycle to Work scheme.
- Employee assistance programme and wellbeing support.
- Access to GP and counselling services.
- Discount and rewards platform.
- Generous family-friendly policies.
- Employee referral programme.
- Ongoing training, coaching, and career development opportunities.
- Paid volunteering opportunities.
- Regular social events, team-building activities, and company celebrations.
- Casual dress environment.
Why Apply?
This is an exciting opportunity to join a growing organisation that genuinely invests in its people. If you are passionate about delivering excellent customer service, enjoy working in a supportive team environment, and are looking for a role where you can develop and progress your career, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London