QA Apprenticeships
Digital Customer Support Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Hey there!
We’re Manpower, a global leader in recruitment for over 70 years. We’re teaming up with a top IT client in Erskine and looking for enthusiastic young people like you to join our team!
About the Role
As part of the Customer Support team, you will be the first point of contact for requests via inbound calls and inbox management. You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.
Responsibilities
- Daily helpdesk support by responding to ticket requests from sales reps via Outlook and prioritising requests in order of importance. Ticket requests can include pricing, checking delivery dates for orders, etc.
- Become a user expert in Salesforce and manage end-to-end sales opportunities including opportunity creation, updates, and tool/portal linkage, while also overseeing order processing and sales data entry to ensure accuracy and completeness.
- Conduct End User Verification (EUV) to confirm eligibility and validate pricing and deal requests, whilst also processing pricing submissions, deal registrations, and discount approvals in collaboration with internal teams, channel partners, and end users.
- Collaborate with Customer Service & Technical colleagues using Teams to provide business updates on sales reps opportunities to advise on revenue, close dates, etc.
- Maintain CRM system to ensure accurate pipeline forecasting while keeping Account Managers and stakeholders regularly updated on account activity for full visibility.
- Daily use of Microsoft Excel to input business pipelines for sales reps and preparing business reports by evaluating opportunity data from Salesforce. Provide reporting for sales reps on won and lost opportunities.
- Monitor the Customer Service Team shared inbox to make sure all requests have been responded to, and service level agreements are being met.
- Use PowerPoint when supporting sales reps to include Salesforce information on sales in advance of them presenting to clients.
- Use Clari system to search customer base to see what sales rep is aligned to which customer and align any potential opportunity to the appropriate sales rep.
- Use Power BI to provide reporting to sales rep on all sales opportunities so they can manage their sales pipeline.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working Hours
35 hours per week, Monday to Friday.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
- 28 days holiday per year.
- Free onsite parking, tea/coffee/soft drinks.
- Free onsite gym.
- Onsite café.
- Pension scheme.
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important Information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills