Lloyds Banking Group
Digital Delivery Manager - Websites
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Digital Delivery Manager
Salary: £61,344 - £68,160
Location(s): Birmingham, Bristol, Edinburgh, Halifax, Leeds
Hours: Full-time
Working Pattern: Hybrid, with at least two days per week at one of our office sites.
About this Opportunity
We're looking for an experienced Digital Delivery Manager in our Group Corporate Affairs team to help elevate us to the next stage of our digital journey.
Group Corporate Affairs (GCA) is an award-winning team that provides the insight, counsel, and challenge the Group needs to deliver its strategic objectives. We deliver best-in-class communications for key audiences, ensuring Lloyds Banking Group is recognized for Helping Britain Prosper.
You’ll join the Digital team, responsible for overseeing and developing the Lloyds Banking Group corporate website, our primary external platform for engaging with partners, investors, media, and prospective employees, as well as an increasingly important channel for how the Group is understood in AI-driven environments.
The primary objective of this role is to continue developing lloydsbankinggroup.com into an outstanding digital experience for our audiences, while supporting the delivery and distribution of content that helps build and protect our reputation and purpose.
Responsibilities
- Build strong internal relationships and collaborate with multiple teams across the business.
- Be highly organized, with experience managing multiple projects and workstreams simultaneously, and able to prioritize effectively.
- Be responsible for collating and prioritizing development work, website issues, and defects, and supporting scoping and sizing.
- Have technical knowledge to support decisions on future development and enhancements.
- Help drive the transition of the website towards an AI-enabled platform, working closely with technical and platform teams.
- Treat AI and large language models as a core audience, ensuring content is structured and clearly represented in AI-generated outputs.
- Support the evolution from traditional SEO to Generative Engine Optimization (GEO), ensuring content is structured, cited, and accurately surfaced.
- Partner closely with AI, Lab, and platform teams to embed AI into CMS workflows, tooling, and ways of working.
- Maintain day-to-day website content using a CMS to ensure content is accurate, optimized, and effective for our audiences, supporting improvements in performance and discoverability.
- Be responsible for supporting the route to live process for the website, including coordinating testing, providing sign-off, and resolving issues, while acting as a key point of contact. This may involve some out-of-hours work.
- Be confident presenting to senior stakeholders, providing clear updates on progress and priorities.
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Why Join Us?
We’re transforming at pace. Investing billions in our people, data, and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What We’re Looking For
- Proven experience in project management, delivering work from brief to execution.
- Experience using JIRA and Confluence to handle workflows and priorities in an Agile environment.
- Experience leading website development and delivery.
- A strong technical understanding and the ability to communicate effectively with engineering teams.
- Experience working with onshore and offshore development teams and managing priorities.
- Experience working with Adobe Experience Manager, user journeys, and website optimization and standards.
- Strong writing skills, with the ability to produce clear and accurate content.
- Strong Microsoft Office skills, particularly PowerPoint and Excel.
- Experience of Adobe Analytics and Content Square, including performance measurement and journey mapping (desirable).
- AI literacy: a curious mindset and proven experience of responsibly leveraging AI to drive efficiency and enhance creativity.
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This is a Place for You
Our ambition is to be the leading UK business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities, and we’re committed to creating an environment in which everyone can thrive, learn, and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready to make an impact? Apply today!
At Lloyds Banking Group, we're driven by a clear purpose: to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together, we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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