TotalEnergies
Digital Experience Lead
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Are you an experienced digital professional who thrives on delivering transformational change?
At TotalEnergies Gas & Power, we're undertaking a significant digital transformation, rebuilding our website and customer journey to create a seamless, digital-first experience. We're looking for a Digital Experience Lead on a 6-month contract to drive this critical programme through to delivery.
This is an exciting opportunity to take ownership of a high-profile website rebuild, working across marketing, IT, digital agencies and internal stakeholders to create a best-in-class online customer experience, which we can offer on a 6-month contract basis.
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What you'll be doing
- Own and coordinate end-to-end digital delivery for the website rebuild and optimisation programme.
- Manage day-to-day website build activity across agency partners, IT, marketing teams, internal stakeholders and TGITS.
- Ensure customer journey optimisation during build, including UX decisions and customer journey mapping.
- Implement SEO, UX, GA, A/B testing, analytics and conversion tracking.
- Restructure the website and content to create a better SME customer experience aligned to what is important to SMEs.
- Coordinate integration of pricing, data capture and external links to data.
- Manage content across marketing, regulatory and transactional areas.
- Support launch readiness and post-launch optimisation.
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Why join us?
This is a unique opportunity to help shape the future digital customer experience within a leading energy business. You'll play a key role in transforming how our customers engage with us online and directly influence a critical business change programme.
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