Liverpool Chamber
Digital Experience Manager
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Digital Experience Manager
Full time: 35 hours
Salary: £36,000.00
About Liverpool Chamber
Liverpool Chamber of Commerce is the authentic voice of business in the city, creating a culture of connected businesses to enable them to collectively thrive. Trusted since 1850, the Chamber supports and represents businesses across every sector. The Digital Experience Manager sits within the Membership Services team and plays a key role in ensuring members, partners and stakeholders receive an outstanding digital experience across every interaction.
About the role
The Digital Experience Manager will lead the development, delivery, and continuous improvement of Liverpool Chamber’s digital experience. The role combines hands-on digital delivery with responsibility for improving digital systems, customer journeys, member engagement, and commercial performance. The post holder will identify opportunities to introduce new technology, automation, and AI-enabled solutions, while ensuring digital platforms remain engaging, accessible, and effective. The role also includes line management responsibility for the Chamber’s Content Creator, supporting their professional development, providing regular coaching, and ensuring digital content aligns with organizational priorities.
Reports to: Director of Membership Services
Key duties and responsibilities
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- Manage and continually improve the Chamber website and wider digital ecosystem.
- Develop digital journeys that improve membership acquisition, renewals, event bookings, and member engagement.
- Own CRM data quality and support marketing automation and member communications.
- Lead digital marketing activity across websites, email, and social channels.
- Produce performance dashboards using analytics and recommend improvements based on insight.
- Drive SEO, accessibility, and website optimization best practice.
- Research, recommend, and implement digital innovation, automation, and AI solutions that improve efficiency and customer experience.
- Work collaboratively with Membership, Events, Marketing, International Trade, and external partners to deliver integrated campaigns.
- Lead the development of future digital products, online member services, and portal enhancements.
- Ensure compliance with GDPR, accessibility standards, and brand guidelines.
- Line manage the Content Creator, setting objectives, providing coaching, conducting regular one-to-ones, and supporting their development and performance.
Person specification
Qualifications and experience
- Relevant professional experience
- Experience managing websites, CRM systems, and digital marketing platforms.
- Experience using analytics to improve digital performance.
- Experience managing or mentoring colleagues is desirable.
- Experience delivering digital transformation or continuous improvement initiatives.
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Knowledge and skills
- Strong understanding of digital marketing, SEO, and customer journey optimization.
- Knowledge of CRM systems, automation platforms, and AI productivity tools.
- Excellent analytical, communication, and stakeholder management skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Confident using Microsoft 365 and web-based platforms.
Personal attributes
- Collaborative and supportive leader.
- Passionate about innovation and continuous improvement.
- Commercially aware with a member-first mindset.
- Proactive, organized, and able to work independently.
- Committed to developing others and creating a positive team culture.
Other
- Ability to travel across the Liverpool City Region when required.
- Ability to attend Chamber events outside normal working hours when required.
Organisational values and behaviours
The Digital Experience Manager is expected to embody Liverpool Chamber’s values of Excellence, Trust, Respect, and Resilience, fostering innovation, collaboration, and a culture of continuous improvement.
Application deadline: August 31st
Please send your CV along with a cover letter to recruitment@liverpoolchamber.org.uk.
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