Skills, Knowledge & Experience

• Housing-sector systems (Rubixx, Dynamics, Orchard, etc.)
• Solid experience as a business systems or digital adoption professional, with demonstrable capability across both business-as-usual operations and project-based delivery.
• Good hands-on experience of Housing Management Systems, Finance systems, or equivalent business-critical enterprise applications, with a clear understanding of their role in a social housing context.
• Practical experience of business analysis, including requirements gathering, process mapping, options analysis, and UAT coordination.
• Working knowledge of the Microsoft Power Platform, particularly Power Automate, and an understanding of how automation can drive operational efficiency.
• Working knowledge of digital adoption and change management approaches, including delivering training, building champions networks, and supporting colleagues through change.
• Strong analytical and problem-solving skills, with the ability to balance competing priorities across BAU operations and project workloads.
• Collaborative and supportive team player, with the ability to both take direction from senior colleagues and provide clear guidance to less experienced ones.
• Analytical with the ability to think holistically; seeing both the operational detail and the broader organisational picture at the same time.
• Ability to confidently lead training sessions, where necessary, to individuals, groups, or departments on a range of technology and/or digital solutions.
• Ability to work independently, use initiative, and take appropriate ownership of tasks.

Why join us?

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The Benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working options
• Learning & Development opportunities

Who we are?

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.