BT Group
Digital Experience Proposition Manager
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Job Title: Digital Experience Proposition Manager
Req ID: 58378
Job Function: Sales and Commercial
Posting Start Date: 12/08/2026
Posting End Date:
Division: UK Business
Job Location: GBR-London-BTHQ One Braham
Advertised Salary: Competitive
Location: London
About The Role
As a Digital Experience Proposition Manager you set the vision, strategy and requirements for BT Wholesale’s customer portal, APIs and wider digital customer experience. You’ll act as the voice of the customer, shaping how partners and customers interact with BT through digital channels and ensuring we deliver seamless, end-to-end experiences across the full lifecycle.
You’ll lead the development and evolution of our digital experience proposition—owning the roadmap, influencing investment decisions, and driving measurable outcomes such as adoption, customer satisfaction and cost efficiency. You’ll collaborate across digital, customer experience, product, sales and service teams to bring propositions to life and ensure a consistent, high-quality experience for customers and partners.
This is a unique opportunity to shape the future of digital experience across BT Wholesale—working at scale, influencing strategy, and delivering meaningful change across a complex, high-impact environment. You’ll join a customer-first organisation with a strong challenger mindset, where you’ll have the opportunity to innovate, collaborate across teams, and help redefine how customers engage with BT through digital and API-led experiences.
What You’ll Be Doing
- Define and deliver the multi-year roadmap for customer portals, APIs and digital experience
- Champion the voice of the customer, translating insight into clear requirements and improved journeys
- Own the end-to-end digital proposition, gathering and prioritising requirements across stakeholders
- Build business cases and secure investment, ensuring initiatives deliver clear commercial value
- Work cross-functionally to deliver change, balancing scope, timelines and quality in a complex environment
- Drive adoption and engagement, partnering with sales, marketing and service teams to maximise impact
- Use data, research and market insight to continuously optimise experiences and identify new opportunities
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Essential Skills / Experience
- Experience owning or shaping digital experiences (e.g. portals, APIs, digital platforms, CX journeys)
- Proposition development skills, using customer and market insight to inform strategy
- Able to define requirements and influence delivery in cross-functional environments
- Experience building business cases and demonstrating commercial impact and outcomes
- Stakeholder management, with the ability to influence across multiple teams and senior stakeholders
- Clear, confident communication skills, with the ability to articulate a compelling vision
- A commercial and outcome-focused mindset, with experience tracking metrics such as adoption, NPS or usage
Desirable Skills / Experience
- Understanding of customer research, usability testing, and experimentation frameworks
- Experience benchmarking against market/competitor digital experiences to inform proposition development
- Background in UX, digital product, or digital marketing, bringing a strong understanding of customer journeys and usability
- Experience with digital experience platforms (e.g. Adobe Experience Manager, Adobe Analytics or similar tools) to support insight-led optimisation
Our Package
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Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK
We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
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