People's Partnership
Digital Experience Team - Product Design Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Product Design Lead
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
The Product Design Lead will be accountable for building and embedding product design capability within the organisation. You will lead and grow a high-performing product design team that owns the end-to-end user experience for multiple channels aligned to customer segments. You will set the Product Design vision, UX standards, and execution. This includes running an effective design governance process, and ensuring that component-based design, pre-build user testing, and rigorous handover processes result in predictable, high-quality delivery. You will do this working particularly closely with the Head of Customer Experience, as well as directly reporting to our Head of Digital Experience / Capability.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Line-manage and develop Product Designers and other UX specialists; set goals, coach performance, and run effective 1:1s and reviews.
- Chair/participate in design reviews; approve component proposals and ensure adherence to design governance.
- Set UX quality bars and measurable goals (e.g., task success, CSAT, conversion); ensure pre-build research and evaluation inform decisions.
- Source, brief and manage contractors/agencies; set standards, review outputs and ensure value-for-money delivery.
- Protect company IP, brand and system integrity when third parties contribute components or patterns.
What we’re looking for:
- Proven leadership of multi-disciplinary product design teams in an agile environment.
- Track record establishing/operating design governance and component-based design systems.
- Evidence of embedding pre-build research and usability evaluation; translating insights into product outcomes.
- Strong stakeholder management and storytelling skills across senior audiences.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Grab & Go Deli Café
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Once you’ve submitted your application, a member of our Talent Team will review it and contact you if your skills and experience match the job profile.
We’re looking for people who share our values, and we want to help bring out the best in you.
Interviews with us are a two-way process. You’ll have the opportunity to show us why you’re right for the role, and we want you to learn more about us too.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location