Building an experimentation culture

• Champion experimentation across the business, tailoring your approach by team: implementing best practice from scratch in some functions, and raising the bar in others where testing already happens
• Build strong, influential relationships with teams to embed a test-and-learn mindset, scaling best practice through coaching and enablement
• Gain buy-in for experimentation in parts of the business where it isn't yet established

Supporting the re-platform and rollouts

• Own experimentation input into re-platform and new site launch rollout plans
• Advise on what gets tested, and in what order, as new parts of the site go live
• Create strategies to measure the long-term benefit of the changes we implement

Measurement, insight and learning

• Make sure every test measures the right things
• Work with analytics on priorities and process to gain the most insight from experiments
• Build an ongoing picture of what matters to New Look customers, working closely with UXR and customer insight, and use it to sharpen focus

Coordination and delivery

• Coordinate tests across teams so they don't clash or duplicate
• Shape experimentation roadmaps with eCommerce, Product and UX, aligned to OKRs and priorities
• Support across delivery end-to-end: ideation, hypothesis, design, results, recommendations
• Create the right forums to support teams with trouble-shooting, launching and analysing experiments.

Partnerships and technology

• Manage third-party relationships (e.g. Monetate, ACX) to build new experiments and functionality
• Ensure we’re working with the right 3rd parties for our needs, and run RFPs when these needs evolve
• Keep evolving the programme: scaling experimentation, especially as we personalise, and staying current on industry trends and the tools available

Who you are:

Experimentation expertise

• Solid track record in A/B testing, recommendation and personalisation programmes.
• Experience being the primary manager of a 3rd party experimentation tools is desirable.
• Proven ability to scale experimentation capability and embed a test-and-learn culture.

Collaboration and communication

• Comfortable in a product-led environment, working with PMs, designers and engineers.
• Credible, articulate communicator, able to explain technical concepts to non-technical audiences.

Analytical and strategic thinking

• Confident across the full lifecycle: briefing, hypothesis, experiment design, results, recommendations.
• Confident in understanding metrics, statistical concepts, working with analytics and deriving insight from experiments.

Personal attributes

• Self-starter, good at prioritising, works well solo and as part of a team.
• Proactive and positive, comfortable with change, driven to get value from data.
• Excited by digital, retail and fashion, curious about new tools and technologies

Tests delivered, incremental revenue achieved though driving conversion and AOV, growing adoption of experimentation across the New Look business.

Cross-functional; strong working relationship across Product, eCommerce, analytics, IT and Marketing teams.

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process