Hays
Digital Forensics Quality Lead
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Quality Assurance – Digital Forensics
Duration: 10 months initial term
Pay: £700 - £850 per day PAYE
Location: 50% in-office attendee monthly in their Stratford, London office
About the organisation
Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition.
About the team
The Digital Forensic Unit (DFU) requires support for their Quality Management Team to build and establish a Quality Management System (QMS). You will play a central role in ensuring the FCA meets regulatory, accreditation, and internal quality requirements. You will lead and deliver a risk-based audit programme, manage non-conformance work through to effective closure, and help build and maintain a robust QMS.
About the role
This role is responsible for leading the design, implementation, and successful accreditation of a new case and quality management system. The position promotes and embeds quality standards across the organisation, ensuring consistent and compliant operational delivery. Key responsibilities include developing comprehensive policies, procedures, training materials and work instructions to support best practice. The role also oversees and conducts internal audits and assurance activities to evaluate performance, drive continuous improvement and maintain regulatory alignment.
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Responsibilities:
- Deliver and manage a risk-based internal audit programme, ensuring compliance with ISO 17025, FSR Codes, ILAC G19, FCA standards, and internal procedures.
- Plan, conduct, report, and track audits, managing findings through to resolution and supporting continuous improvement.
- Own and coordinate non-conformance processes, including risk assessment, root cause analysis, corrective actions, effectiveness reviews, and trend analysis.
- Maintain and improve the Quality Management System (QMS), ensuring documentation remains accurate, compliant, and up to date.
- Conduct gap analyses, identify compliance risks, and implement process and documentation improvements.
- Develop, review, and standardise quality documentation and procedures to support regulatory requirements and operational consistency.
- Design and deliver quality training, provide expert guidance, and promote a strong culture of quality and compliance across the organisation.
What we’re looking for:
Minimum:
- Experience of conducting quality assurance exercises including internal and or external audits to maintain compliance with regulatory and operational standards
- Experience of working within accredited environments such as digital forensics or other forensic science disciplines.
- Experience of utilising technical expertise to draft and review standard operating procedures and work instructions aligned with quality management systems.
- ISO auditing accreditation
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Essential:
- Strong team collaboration skills, demonstrating a proactive, adaptable, and supportive approach to shared goals
- Well-developed analytical thinking and a high level of curiosity applied to problem-solving and continuous improvement
- Self-driven and able to manage time effectively to meet deadlines and deliver results under pressure
- Skilled in building positive working relationships and influencing stakeholders through clear communication and interpersonal awareness
- Resilience in a dynamic environment that is working towards a business-as-usual model
Disability Confident: our hiring approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
What are the next steps?
If you are interested in the role, click the apply button and we will get in touch with you to discuss next steps.
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