QA Apprenticeships
Digital Helpdesk Support Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
DS Business Solutions
DS Business Solutions is a leading provider of managed print services, document solutions, and IT support services. We work with organisations across a range of sectors, helping them improve productivity through innovative technology solutions, expert support, and outstanding customer service.
Our team supports customers with multifunctional devices (MFDs), business software, digital systems, and technical services. We pride ourselves on building long-term relationships with our customers, providing reliable support and tailored solutions to meet their needs.
As part of our continued growth, we are looking for an enthusiastic and motivated apprentice to join our team. This is an exciting opportunity to develop a career in IT and customer support while working towards a nationally recognised Digital Applications Support qualification.
About the Role
You will act as the first point of contact for customers requiring technical assistance and support. You will help users resolve a variety of digital and technology-related issues whilst developing valuable skills in troubleshooting, customer service, digital systems, and IT support.
Working alongside experienced colleagues, you will gain hands-on experience supporting customers both remotely and on-site, building technical knowledge across a range of systems, software applications, and business technologies.
Responsibilities
- Act as the first point of contact for customer technical support enquiries via telephone, email, and digital support systems
- Log, monitor, update, and manage support tickets using the company's service management platform
- Develop expertise in DS Business Solutions' key business systems, including MPS Estate Management System, IT Database, Select Billing System, Service Logging System, Konica Minolta software applications and customer support tools
- Support customers with printing, scanning, networking, software, and connectivity issues
- Diagnose and troubleshoot technical issues, resolving first-line support requests wherever possible
- Escalate more complex technical issues to senior engineers and specialist support teams when required
- Assist with the installation, configuration, and maintenance of multifunctional devices (MFDs) and associated software solutions
- Maintain accurate records of customer interactions, support requests, resolutions, and technical updates
- Use digital tools and systems to monitor workloads, prioritise support requests, and track service delivery
- Produce reports and update system records to ensure data accuracy and service quality
- Contribute to continuous improvement initiatives by identifying recurring issues and suggesting improvements to systems and processes
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills
- A full, clean UK driving licence is required due to the field-based nature of the role
- Willingness to travel to customer sites as required
- A genuine interest in technology, IT support, and digital systems
- Strong communication and customer service skills
- Eagerness to learn and develop new technical skills
Working hours: 8.30am - 5.30pm, Monday to Friday
What We Offer
We are committed to developing talent and helping our people build rewarding careers. You'll be joining a supportive team where you can learn from experienced professionals, gain industry-recognised qualifications, and play an important role in delivering exceptional service to our customers.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Company vehicle provided for business use
- Laptop, tablet, and mobile phone supplied
- Full training on Konica Minolta devices, software, and managed print technologies
- Support towards completing a Digital Helpdesk Support SCQF Level 6 apprenticeship
- Ongoing mentoring and development from experienced engineers and technical specialists
- Quarterly performance bonus scheme
- Opportunity to gain hands-on experience across IT support, customer service, digital systems, and managed print solutions
- Clear career progression opportunities within a growing technology business
Future Prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important Information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills